Summary
Overview
Work History
Education
Skills
Timeline
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Diana Favila

Las Vegas,NV

Summary

Friendly Sales Associate adept at working in diverse retail and customer service environments. Excellent communicator with 3 years in a demanding call center environment as a Customer Service Representative.

Overview

13
13
years of professional experience

Work History

Guest service Representative

Burke Williams Day Spa
Henderson, NV
07.2013 - Current
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Answered a constant flow of customer calls with up to 60 calls in queue per minute.
  • Addressed and resolved customer product complaints em-pathetically and professionally.
  • Gathered and verified all required customer information for tracking purposes.
  • Acted professionally and patiently when addressing negative customer feedback.
  • Met or exceeded service and quality standards every review period.


Front desk

Hampton Inn & Suite
Henderson, NV
11.2011 - 07.2013

  • Greeted, registered and assigned rooms to guests of hotels or motels.
  • Made and confirmed reservations.
  • Posted charges for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
  • Verified customers' credit and established how the customer would pay for the accommodation.
  • Recommended top dining and entertainment options for guests in the Las Vegas area.
  • Greeted and registered guests and issued keys.


Education

High School Diploma - undefined

Del Sol High school
Las Vegas, NV
2008

Skills

  • Guest services
  • Reservations and booking system experience
  • Exceptional communication skills
  • Quick learner
  • Bilingual
  • Strong client relations
  • Typing skills 36 wpm

Timeline

Guest service Representative

Burke Williams Day Spa
07.2013 - Current

Front desk

Hampton Inn & Suite
11.2011 - 07.2013

High School Diploma - undefined

Del Sol High school

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Diana Favila