Diana Favila
Las Vegas,NV
Summary
Friendly Sales Associate adept at working in diverse retail and customer service environments. Excellent communicator with 3 years in a demanding call center environment as a Customer Service Representative.
Overview
13
13
years of professional experience
Work History
Guest service Representative
Burke Williams Day Spa
Henderson, NV
07.2013 - Current
- Effectively managed a high-volume of inbound and outbound customer calls.
- Answered a constant flow of customer calls with up to 60 calls in queue per minute.
- Addressed and resolved customer product complaints em-pathetically and professionally.
- Gathered and verified all required customer information for tracking purposes.
- Acted professionally and patiently when addressing negative customer feedback.
- Met or exceeded service and quality standards every review period.
Front desk
Hampton Inn & Suite
Henderson, NV
11.2011 - 07.2013
- Greeted, registered and assigned rooms to guests of hotels or motels.
- Made and confirmed reservations.
- Posted charges for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
- Verified customers' credit and established how the customer would pay for the accommodation.
- Recommended top dining and entertainment options for guests in the Las Vegas area.
- Greeted and registered guests and issued keys.
Education
High School Diploma - undefined
Del Sol High school
Las Vegas, NV2008
Skills
- Guest services
- Reservations and booking system experience
- Exceptional communication skills
- Quick learner
- Bilingual
- Strong client relations
- Typing skills 36 wpm
Timeline
Guest service Representative
Burke Williams Day Spa
07.2013 - Current
Front desk
Hampton Inn & Suite
11.2011 - 07.2013
High School Diploma - undefined
Del Sol High school
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