Diana Fernandez
Allentown,PA
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Northstar Construction Management
Allentown, USA
12.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships
- Ensured accurate record-keeping with diligent data entry and database management for vital company information
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes
Guest Service Specialist
Refund Advantage A Division of Pathward
Easton, USA
05.2021 - 05.2023
- Provided excellent customer service to Taxpayer/Tax Professionals by addressing all questions and concerns
- Organized and uploaded tax documents
- Worked overtime hours during tax season 8:30 am to 8:30 pm
- Followed up with Tax Professionals to provide great relationships and care
Manager
European Wax Center
Allentown, USA
08.2017 - 05.2021
- Assisted with recruitment and training of new employees, while also monitoring the productivity of current employees
- Maintained up to date knowledge of all retail promotions
- Settled any customer disputes in a professional and pleasant manner
- Recorded and processed all orders in an organized and accurate manner
- Monitored the performance of sales team members and worked to increase team morale and motivation
Administrative Assistant
Marilyn's Tax Service
Allentown, USA
07.2017 - 08.2018
- Brought forth excellent editing and proofreading skills
- Completed assigned tasks as needed, and remained aware of ways to help
- Printed and organized papers and assisted with any paperwork, copying, and distribution of documents
Education
Pennsylvania State University
Northampton Community College
BethlehemSkills
- Bilingual
- Leadership and Teamwork
- Critical thinking and problem solving
Languages
- English
- Spanish
Timeline
Administrative Assistant
Northstar Construction Management
12.2023 - Current
Guest Service Specialist
Refund Advantage A Division of Pathward
05.2021 - 05.2023
Manager
European Wax Center
08.2017 - 05.2021
Administrative Assistant
Marilyn's Tax Service
07.2017 - 08.2018
Pennsylvania State University
Northampton Community College