Diana Fernandez
Plano,Tx
Summary
Experienced medical support professional with strong focus on patient interaction and administrative efficiency. Adept at managing appointments, handling patient inquiries, and coordinating with medical staff. Known for effective collaboration and reliability in fast-paced environments. Skilled in using medical software systems, maintaining patient records, and ensuring welcoming atmosphere.
Overview
14
14
years of professional experience
Work History
Front Desk Medical Receptionist
Dallas Pediatrics
08.2025 - Current
- Managed patient scheduling and appointment confirmations using electronic health record systems.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Served as a liaison between patients and healthcare providers, ensuring clear communication of necessary information.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Front Desk Medical Receptionist
Pediatrics and Adolescent Care
09.2021 - 08.2025
- Managed patient scheduling and appointment confirmations using electronic health record systems.
- Coordinated communication between patients and healthcare providers to enhance service delivery.
- Processed insurance verifications and maintained accurate patient information records.
- Assisted in training new front desk staff on office procedures and software usage.
- Resolved patient inquiries and concerns efficiently, promoting a positive experience.
- Maintained compliance with HIPAA regulations while handling sensitive patient information.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Ophthalmic Technician
Eye and Vision
09.2016 - 12.2019
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations; OCT, Topography, VF, Fundus Photo.
- Carefully wrote down all phone messages and relayed them to the appropriate personnel.
- Set up and updated patient charts with interactions, payments and personal information.
- Office duties such as answering the phone, scheduling appointments.
- Ensured HIPAA compliance.
- Providing eye care and contact lens information to the patients.
- Participated in continuous education programs to stay updated on advancements in ophthalmic technology and techniques.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Maintained a clean and organized work environment for optimal patient care and equipment maintenance.
Customer Service Respresentative
Barri Money Services
11.2011 - 09.2016
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- I would help customers with money wire transfers to Mexico, South and Central America, cash checks, make money orders and reload cell phones.
- Updated and maintained long-term accounts.
- Answered department phone calls.
- Processed cash and credit payments rapidly and accurately.
Education
High school diploma -
Monterey High School
Lubbock, Tx01.2011
Skills
- Chart documentation
- Payment collection
- Telephone etiquette
- Medical terminology
- Proficient EHR
- Patient scheduling
- Appointment management
- Insurance verification
- Patient registration
- HIPAA compliance
- Customer service
- Computer proficiency
LANGUAGE
English
Spanish
Timeline
Front Desk Medical Receptionist
Dallas Pediatrics
08.2025 - Current
Front Desk Medical Receptionist
Pediatrics and Adolescent Care
09.2021 - 08.2025
Ophthalmic Technician
Eye and Vision
09.2016 - 12.2019
Customer Service Respresentative
Barri Money Services
11.2011 - 09.2016
High school diploma -
Monterey High School