Diana Flores
Los Lunas
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Overview
13
13
years of professional experience
1992
1992
years of post-secondary education
Work History
Store Manager
Rainbow Shops
Los Lunas
08.2024 - Current
- Managed daily store operations and ensured adherence to company policies.
- Led team meetings to communicate sales goals and operational updates.
- Trained staff on customer service techniques and product knowledge.
- Implemented visual merchandising strategies to enhance product displays.
- Resolved customer inquiries and complaints effectively and promptly.
- Scheduled employee shifts to maintain optimal staffing levels.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Updated and maintained store signage and displays.
- Ensured compliance with safety regulations and company policies.
- Maintained accurate records of employee performance reviews.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Performed regular price checks to ensure competitive pricing.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Implemented visual merchandising standards to attract customers effectively.
- Maintained organized work area for efficient workflow and safety.
- Provided excellent customer service during all interactions with customers.
- Maintained a neat, organized checkout area by cleaning shelves, counters, bags and equipment throughout shift.
- Processed payments made by credit cards, gift cards, checks or cash accurately and efficiently.
- Scanned customer purchases and worked to streamline transactions.
- Prepared and checked cashier register tills.
- Checked prices and product codes of goods against invoices, receipts or other documents to verify accuracy.
- Reported any suspicious activity or theft occurring within store premises immediately to management staff.
- Issued change, refunds and tickets for returned merchandise according to store policies.
- Counted money in cash drawers at beginning and end of shifts to ensure accuracy of funds.
- Processed refunds for worn, damaged, and broken merchandise.
- Inspected returned items for damage before accepting them back into inventory.
Store Manager
Rue 21
Los Lunas
09.2022 - 05.2024
- Managed daily store operations and ensured adherence to company policies.
- Led team meetings to communicate sales goals and operational updates.
- Trained staff on customer service techniques and product knowledge. Weekly meetings promotional sign changes, inventory control customer service preparing online orders.
- Implemented visual merchandising strategies to enhance product displays.
- Scheduled employee shifts to maintain optimal staffing levels.retail math tracking sales
- Created weekly work schedules for store personnel.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Recruited, trained and supervised new employees.
- Collaborated with corporate teams on promotional events and marketing initiatives.
- Trained staff on customer service techniques and product knowledge.
Sales Associate
New Mexico title loans
Los Lunas
06.2020 - 09.2022
- Assisted customers in understanding loan options and terms.
- Processed loan applications and maintained accurate customer records.
- Educated clients on financial products and their benefits.
- Conducted follow-up calls to ensure customer satisfaction and retention.
- Managed cash transactions and balanced daily registers accurately.
- Resolved customer inquiries and issues promptly and effectively.
- Developed product knowledge to provide informed recommendations to clients.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained up-to-date knowledge of store merchandise and policies.
- Sold various products by explaining unique features and educating customers on proper application or usage.
Store Manager
Rainbow Shops
Los Lunas
01.2013 - 03.2020
- Managed daily store operations and ensured compliance with company policies.
- Supervised and trained staff to enhance customer service skills.
- Coordinated inventory management and maintained optimal stock levels.
Education
Valley High School
Albuquerque , NmReferences
References available upon request.
Timeline
Store Manager
Rainbow Shops
08.2024 - Current
Store Manager
Rue 21
09.2022 - 05.2024
Sales Associate
New Mexico title loans
06.2020 - 09.2022
Store Manager
Rainbow Shops
01.2013 - 03.2020
Valley High School