Diana Freeman
Sandwich,Illinois
Summary
Competitive Sales Service Representative prioritizes organizational expansion objectives and customer service quality. Identifies and capitalizes on sales opportunities to generate lasting relationships with clients. Adept communicator of product and service utilities with adaptive messaging techniques. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
36
36
years of professional experience
Work History
Sales Service Representative
Mondelez International
05.2019 - Current
- Cross-sold and upsold products to customers based on solid understanding of current and forecasted needs.
- Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
- Troubleshot sales and service operations to increase profitability and bring positive organizational change.
- Stocked and merchandised products at route locations, keeping every vendor well-supplied with enough product to meet forecasted sales level.
- Navigated multiple computer systems expertly to handle customers' sales and service needs.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Deli Clerk/Cheese Specialist
Jewel Food Stores/ Albertsons
07.2015 - 04.2019
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Enhanced product presentation by arranging visually appealing displays and regularly rotating items to ensure freshness.
- Collaborated with management to plan and execute successful cheese promotions and events.
- Enhanced customer satisfaction by providing personalized cheese recommendations based on individual preferences.
- Developed in-depth knowledge of various cheese types, enabling accurate suggestions for pairings and recipes.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Trained new employees on best practices related to cheese handling, cutting techniques, sanitation procedures, and customer service expectations.
Deli Department Manager/Deli Clerk
Cub Foods/ Supervalu
09.1988 - 11.2007
- Monitored food quality closely throughout preparation stages from receiving shipments to production to presentation at the counter or display case.
- Delivered front-end support to staff during rush periods.
- Managed staff performance through regular evaluations, providing constructive feedback and coaching opportunities.
- Cultivated a positive work atmosphere prioritizing employee morale which resulted in low turnover rates high levels of satisfaction among team members.
- Increased sales with creative merchandising strategies, such as cross-promotion and seasonal product displays.
- Maintained a clean and sanitary deli environment, adhering to health department regulations and company policies.
- Established efficient workflows within the department for improved productivity among all staff members during peak hours or special events catering orders.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Controlled inventory costs by carefully managing portion control and reducing waste.
- Conducted regular equipment maintenance checks, ensuring safe operation of slicers, scales, refrigeration units, and other tools within the department.
Education
Associate of Applied Science - Paraprofessional Education
Waubonsee Community College
Sugar Grove, IL05.2010
Skills
- Goal-Oriented
- Customer Service
- Paperwork Processing
- Teamwork and Collaboration
- Work Prioritization
- Order Fulfillment
- Sales and Upselling
- Billing Adjustments and Refunds
- Territory Management
- Problem Resolution
Timeline
Sales Service Representative
Mondelez International
05.2019 - Current
Deli Clerk/Cheese Specialist
Jewel Food Stores/ Albertsons
07.2015 - 04.2019
Deli Department Manager/Deli Clerk
Cub Foods/ Supervalu
09.1988 - 11.2007
Associate of Applied Science - Paraprofessional Education
Waubonsee Community College
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