Diana Frey
Lewis Center
Summary
Dedicated professional with robust customer service skills. Experienced in handling inquiries and resolving issues to maintain high patient satisfaction levels.
Overview
29
29
years of professional experience
Work History
Unit Clerical Associate
Ohio State University Medical Center
Columbus
01.2011 - 03.2025
- Handling customer service issues promptly to maintain patient satisfaction.
- ICU/critical care experience
- Maintaining unit office equipment and ordering supplies
- Answering multi line phones and directing call to appropriate person
- New Unit Clerk training
- Handled customer inquiries and provided information with professionalism and clarity.
- Collaborated with colleagues to improve office procedures and workflows consistently.
Front End Assistant Seasonal
Costco
Columbus
10.2020 - 01.2021
Receptionist
Northwest Eye Surgeons
Columbus
01.1996 - 01.2012
- Over 14 years of experience in a medical office setting maintaining an atmosphere that ensures the patient that they are the most import part of our practice.
- Exceptional customer service skills including calming upset/angry patients, and rapidly resolving problems to maintain patient trust.
- Handle the day to day issues associated with the running of a satellite office.
- Coordinates the needs of the optical staff, medical technicians and front desk staff.
Education
High School -
Whetstone High School
ColumbusCommunity College -
Columbus State Community College
ColumbusMedical Center -
Ohio State University Medical Center
ColumbusSkills
- Customer service
- Filing
- Data entry
- Answering a multi-line phone system
- New employee training
- Microsoft Office
- IHIS
Timeline
Front End Assistant Seasonal
Costco
10.2020 - 01.2021
Unit Clerical Associate
Ohio State University Medical Center
01.2011 - 03.2025
Receptionist
Northwest Eye Surgeons
01.1996 - 01.2012
High School -
Whetstone High School
Community College -
Columbus State Community College
Medical Center -
Ohio State University Medical Center
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