Diana Garcia
Memphis,TN
Summary
Results-oriented professional with extensive experience in retail management. Skilled in team development, conflict resolution, and data-driven decision-making. Committed to fostering a culture of excellence while driving sales and enhancing customer engagement.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Retail Sales Manager
Ulta Cosmetics
Memphis, TN
01.2019 - Current
- Led team to exceed sales goals through effective coaching and performance management.
- Fostered a customer-centric environment by training staff in product knowledge and exceptional service techniques.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Conducted regular performance evaluations for direct reports, offering constructive feedback and facilitating professional development opportunities.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
- Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.
- Recruited, interviewed and hired employees and implemented mentoring to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education Liaison
Gould's Academy
Memphis, TN
01.2017 - 01.2019
- Facilitated communication between educators, and support staff to ensure developing Stylists needs and new candidates within the industry.
- Developed education plans and events in collaboration with multi-brands representatives to enhance Stylist productivity and morale.
- Provided training and resources for teachers and stylists on best practices for supporting trade and trend best practices for students & stylists.
- Facilitated workshops and training sessions for educators on curriculum development and best practices.
District Educator
Kao USA
Cincinnati, OH
01.2008 - 01.2017
- Mentored new educators on instructional strategies and classroom management techniques.
- Organized professional development workshops to foster continuous educator growth.
- Established positive relationships with Stylists, Salon Owners, and Sales Representatives to support Service and Sales goals.
- Met regularly with team of Sales Managers to discuss best practices, annual sales initiatives and develop innovative teaching strategies.
- Collaborated with Area Sales Managers and VP of Distribution to align sales, events and curriculum, improving overall revenue growth.
Program Director
Miller-Motte Technical College
Clarksville, TN
01.2006 - 01.2008
- Developed and implemented strategic educational programs aligned with industry needs.
- Collaborated with faculty to enhance curriculum and ensure compliance with accreditation standards.
- Led initiatives to improve student retention and graduation rates through targeted support services.
- Facilitated professional development workshops for staff, promoting continuous improvement in teaching methodologies.
- Managed program budgets, ensuring optimal allocation of resources for maximum impact on student learning outcomes.
- Analyzed program performance data to identify trends and drive data-informed decision-making.
Small Business Owner
Self-employeed
Banning, CA
01.2001 - 01.2006
- Developed and implemented marketing strategies to enhance brand visibility and customer engagement.
- Managed daily operations, ensuring efficient workflow and adherence to quality standards.
- Oversaw financial management, including budgeting, forecasting, and expense tracking.
- Cultivated relationships with suppliers and vendors to secure favorable terms and pricing.
Education
No Degree - Cosmetology
Riverside Community College
Riverside, CA01-1994
No Degree - Cosmetology
Riverside Community College
Riverside, CA01-1994
Skills
- Customer service, proficient in Microsoft, Windows, Excel, PPT, Teams and Mobile Inventory Applications
- Retail operations, Sales, Services, Omni, and Analytics
- Sales expertise, salesmanship, customer care, conflict resolutions
- Driven work ethic, recruit, develop and retain the sales and services team
- Management, salon payroll management, boutiques sales, events and growth
- Workplace Compliance for Company efficiency, policies, OSHA and State Board of Cosmetology
Accomplishments
- Supervised team of 6 salon staff members, 3 specialty luxury boutique leads, and a Sales Manager over events.
- Achieved 34.8% sales growth over 2025 in services by introducing salon best practices for business acumen.
- Achieved 40% over sales goal in specialty brands. Clienteling and boutique management resulting in acquiring additional payroll.
- Exceeded Annual Percentage of Goals for 2025,
Certification
- Licensed Cosmetology Instructor - 2007-2017
- District Educator, KAO Usa 2012-2017
- Salon Manager, Ulta Beauty - 2017- Present
- Experience Manager, Ulta Beauty - 2023- Present
Languages
Spanish
Native or Bilingual
Timeline
Retail Sales Manager
Ulta Cosmetics
01.2019 - Current
Education Liaison
Gould's Academy
01.2017 - 01.2019
District Educator
Kao USA
01.2008 - 01.2017
Program Director
Miller-Motte Technical College
01.2006 - 01.2008
Small Business Owner
Self-employeed
01.2001 - 01.2006
No Degree - Cosmetology
Riverside Community College
No Degree - Cosmetology
Riverside Community College