Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

DIANA GARZON

Jacksonville,FL

Summary

Assertive Customer Service Representative uncovers and addresses customer concerns and fields high-volume inquiries with excellent resolution record. Maintains detailed, accurate documentation and consistent achievement of established performance goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Health Insurance Agent

VXI
05.2024 - 05.2025
  • Assisted clients with health insurance plan enrollment, renewals, and policy updates.
  • Provided tailored solutions and explained coverage options to help clients make informed decisions.
  • Handled high-volume inbound and outbound calls with professionalism and HIPAA compliance.
  • Documented client interactions accurately within CRM systems and ensured timely follow-ups.
  • Cross-checked applications for errors and guided clients through complex claim or billing concerns.
  • Achieved performance metrics for customer satisfaction and policy retention.
  • Stayed updated on current insurance products, market regulations, and procedural changes.

Customer Service Representative

I.R.S
09.2022 - 05.2024
  • Received incoming calls from taxpayers inquiring about account information.
  • Provided information regarding refunds, audits, examinations, and notices.
  • Entered data and documented calls on taxpayers' accounts.
  • Handled multitasking with multiple tabs and portals to leave notes, research, and read account info.
  • Handled customer inquiries, payments, and service requests.
  • Managed customer calls efficiently in a fast-paced call center environment.

Sales Associate/Cashier/Customer Service

Nordstrom Rack
09.2019 - 11.2022
  • Assisted customers with purchases and returns.
  • Maintained visual floor organization and handled transactions.
  • Resolved customer concerns and upheld company standards.

CSR - Customer Service Representative

Humana
08.2021 - 02.2022
  • Handled insurance-related calls including prescriptions and enrollment.
  • Updated and reviewed customer information accurately.
  • Built trusting relationships and ensured compliance with HIPAA regulations.

Data Entry Specialist

Maximus
02.2021 - 07.2021
  • Redirected customers to appropriate departments.
  • Handled calls related to IRS, USCIS, and Healthcare.
  • Synced data tools, managed pivot tables, and ensured data accuracy.

Manager, Food Server Line

Andrew Garzon
12.2018 - 12.2019
  • Managed inventory, restocked fridges, and supervised employees.
  • Prepared food and ensured top service and satisfaction.
  • Handled transactions and increased business growth.

Sales Associate

Belk
11.2017 - 11.2018
  • Assisted customers with sales and service.
  • Managed inventory and financial transactions.

Sales Associate

Baylen
08.2016 - 11.2016
  • Performed cashier duties and answered customer inquiries.
  • Managed inventory and helped organize store stock.

Education

Associate in Arts (A.A.) - undefined

Florida State College
Jacksonville, FL
02.2021

Skills

  • Fast learner
  • Team Work
  • Reliability
  • Paperwork Processing
  • Problem-solving
  • Appointment Scheduling
  • Complaint Resolution
  • Customer service/help

Certification

CPR Certification - NHCPS, 05/10/25

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Health Insurance Agent

VXI
05.2024 - 05.2025

Customer Service Representative

I.R.S
09.2022 - 05.2024

CSR - Customer Service Representative

Humana
08.2021 - 02.2022

Data Entry Specialist

Maximus
02.2021 - 07.2021

Sales Associate/Cashier/Customer Service

Nordstrom Rack
09.2019 - 11.2022

Manager, Food Server Line

Andrew Garzon
12.2018 - 12.2019

Sales Associate

Belk
11.2017 - 11.2018

Sales Associate

Baylen
08.2016 - 11.2016

Associate in Arts (A.A.) - undefined

Florida State College

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