Nykierria C. Garrett
Kennesaw,GA
Summary
Focused customer relations professional skilled in lead generation, customer relationship development, and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles and passion for improving service delivery, enhancing knowledge, and exceeding expectations.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
VXI
Atlanta, CA
01.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Processed customer adjustments to maintain financial accounts.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Resolved over 30 customer issues per shift by researching and exploring answers, implementing solutions, and escalating unresolved problems to upper management
Homeless Shelter Volunteer
Brand Ambassador Anheuser Busch
Kennesaw, GA
01.2020 - 05.2022
- IHS 4445 Healthcare Innovation
- IPE 4413 Interprofessional Collaborative Care
- SOCI 3380 Society, Community, Health
- HPE 3300 Contemporary Health Issues
- COM 3320 Health Communication
- Assisted local and state governments and community agencies with developing health education programs
- Prepared presentations on health and safety concerns for public
- Educated young people about strategies for driving discussions and promoting social changes
Team Lead
Auntie Anne’s
Kennesaw, GA
01.2018 - 01.2020
- Tracked receipts, employee hours, and inventory movements
- Reported on updates to project specifications and progress
- Continuously checked products for quality assurance according to strict guidelines
- Mentored newly hired employees on operating equipment, and safety and developed training manual to use for reference
- Correctly calculated inventory and ordered appropriate supplies
- Managing over 10 employees
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures
Education
Bachelor of Science - Integrated Health Science
Kennesaw State University
05.2022
Skills
- Strong work ethic
- Reliable
- Team oriented
- Quick learner
- Project management
- Problem-solving
- Account management
- Critical Thinking
Timeline
Customer Service Representative
VXI
01.2021 - Current
Homeless Shelter Volunteer
Brand Ambassador Anheuser Busch
01.2020 - 05.2022
Team Lead
Auntie Anne’s
01.2018 - 01.2020
Bachelor of Science - Integrated Health Science
Kennesaw State University
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