Jessica Miller
Houston,TX
Summary
Healthcare professional known for high standards and impactful results. Background includes managing patient interactions, resolving complex inquiries, and enhancing overall patient satisfaction. Proven team collaborator with flexible approach to changing needs and commitment to achieving objectives. Skilled in communication, problem-solving, and adaptability.
Overview
23
23
years of professional experience
Work History
Customer Service Representative
Vxi
07.2025 - Current
- Working on the Cigna, Xpress Scripts account.
- Helping members refill prescriptions, checking order status, pricing medication, switch to home delivery, submitting prior authorizations, process payments for prescriptions.
- Apply Knowledge Exchange tools evaluate and meet patient needs.
Customer Service Representative
Conexuss Global Solutions
09.2024 - 07.2025
- Work from home customer service representative.
- Coordinate patient appointments, including scheduling, rescheduling, and cancellations, while assisting with insurance update.
- Respond to patient emails and chat inquires regarding anointments, forwarding notes to providers or assisting with account-related needs.
- Handle patients request by sending medical documentation, including doctor's notes and FMLA forms.
- Use Salesforce to identify and resolve patients concern.
- Coordinate with team leads about problems, goal and solutions.
LIBRARY ASSISTANT II
City Of Pasadena
12.2002 - 01.2024
- Coordinate with collection development manager and manage all receivable materials.
- Monitor open orders.
- Communicate with internal staff and external vendors to clarify status of request, orders and payments.
- Return incorrect materials, track payments and maintain appropriate support files such as vendor catalogs, correspondence and addresses.
- Processed new items using the library's integrated library system, Workflows.
- Assisted with maintenance of bibliographic records.
- Assisted with various catalog clean-up projects.
- Processed online patron registration request.
- Sorted, located and shelved library materials.
- Assist patrons with locating library items, answers reference questions and take payment for overdue fines.
Education
HIGH SCHOOL DIPLOMA -
Pasadena High School
Pasadena, TX05.2003
Skills
- Customer service
- CRM systems (Salesforce & Knowledge Exchange)
- Email, chat, and phone support
- Data entry & record keeping
Timeline
Customer Service Representative
Vxi
07.2025 - Current
Customer Service Representative
Conexuss Global Solutions
09.2024 - 07.2025
LIBRARY ASSISTANT II
City Of Pasadena
12.2002 - 01.2024
HIGH SCHOOL DIPLOMA -
Pasadena High School
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