Open To Work
Diana Gembler
Joshua,TX
Work Preference
Summary
Experienced professional with 40 years in customer service, retail sales, and banking operations, complemented by expertise in auto insurance and veterinary services. Demonstrated ability to improve operational efficiency and enhance customer experiences. Focused on applying comprehensive knowledge to foster growth and success within a progressive organization. Eager to take on new responsibilities and challenges.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Veterinary Technician
Petinary Services
Joshua, Texas
06.2023 - 05.2025
- Administered medications and vaccinations to pets under veterinarian supervision.
- Prepared and administered medications and vaccines as prescribed by veterinarian.
- Supported veterinarians during examinations and surgical procedures, ensuring optimal care for animals.
- Monitored animal vital signs and communicated changes to veterinary team, contributing to timely interventions.
- Provided compassionate care to animals during treatments and recovery processes.
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Prepared examination rooms and maintained cleanliness of equipment and supplies.
- Informed pet owners on care, nutrition, and preventative health measures, enhancing pet well-being and owner knowledge.
Veterinary Technician
Penny Paws
Grand Prairie, Texas
10.2022 - 08.2023
- Administered medications and vaccinations to pets according to veterinarian instructions.
- Performed physical examinations and recorded weight, temperature and other vitals.
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Prepared examination rooms and maintained cleanliness of equipment and supplies.
- Managed patient records using electronic veterinary management systems effectively.
- Maintained accurate records of all treatment provided to animals including medical history files and vaccination certificates.
- Educated pet owners on care, nutrition, and preventative health measures to enhance pet well-being.
- Educated clients on proper animal nutrition and preventive health care techniques.
- Dispensed prescription medications upon request from veterinarians.
- Supported veterinarians in delivering quality care and advocating for pets while educating clients.
- Resolved problems to promote high customer satisfaction through knowledgeable and friendly service.
Manager
HMS Host -Starbucks
DFW Airport, TX
05.2022 - 10.2022
- Supervised daily operations to ensure efficient service delivery at Starbucks.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Managed inventory levels to align with demand, minimizing waste and ensuring product availability.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Implemented quality control measures for food and beverage safety compliance.
- Trained staff on customer service standards and beverage preparation techniques.
- Coached, mentored, and trained team members, fostering skill development and improving overall job performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Monitored staff performance and addressed issues.
- Resolved customer complaints promptly, enhancing guest satisfaction and loyalty.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Room Technician
Creekside Pet Care Center
Keller, TX
09.2021 - 03.2022
- Prepared and administered medications and vaccines as prescribed by veterinarian.
- Dispensed prescription medications upon request from veterinarians.
- Assisted with diagnosis and treatment of animal health problems by performing lab tests on specimens.
- Assisted with euthanasia following veterinarian instructions.
- Maintained accurate records of all treatment provided to animals including medical history files and vaccination certificates.
- Prepared examination rooms and ensured cleanliness of equipment and supplies to support efficient veterinary evaluations.
- Cleaned and maintained veterinary equipment including cages and examination tables to ensure hygiene and readiness for use.
- Collected health history and information from clients to accurately maintain medical charts, facilitating better patient care.
- Enhanced customer satisfaction by resolving issues with knowledgeable and friendly service, fostering trust and loyalty.
Education
Associate of Applied Science - Fashion Merchandising
Tarrant County College
Hurst, TX12-1996
Some College (No Degree) - Certified Veterinary Assistant
University of Texas in Arlington
Arlington, TXSkills
- Medication administration
- Vital signs monitoring
- Surgical assistance
- Record management
- Client management
- Client education
- Problem resolution
- Attention to detail
- Team collaboration
- Effective communication
Certification
- Certified Veterinary Assistant
Timeline
Veterinary Technician
Petinary Services
06.2023 - 05.2025
Veterinary Technician
Penny Paws
10.2022 - 08.2023
Manager
HMS Host -Starbucks
05.2022 - 10.2022
Room Technician
Creekside Pet Care Center
09.2021 - 03.2022
Associate of Applied Science - Fashion Merchandising
Tarrant County College
Some College (No Degree) - Certified Veterinary Assistant
University of Texas in Arlington