Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Open To Work

Diana Gibson

Queen Creek,AZ

Work Preference

Job Search Status

Open to work

Work Type

Part Time

Location Preference

On-SiteRemoteHybrid

Summary

Personable and dedicated customer service representative with extensive experience in the industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

1
1
Certification
1
1
year of professional experience

Work History

Customer Service Representative

The Home Depot Inc
Queen Creek, Arizona
01.2025 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Resolved customer complaints promptly and efficiently.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Processed returns and exchanges in accordance with company policy.
  • Utilized point-of-sale system to complete transactions efficiently.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Collaborated with team members to improve customer service experience.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Built strong customer relationships to drive repeat business.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Strengthened customer retention by offering discount options.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Took special orders in person and over telephone, generating additional revenue every month.

Education

Associate of Science - Social Psychology

Park University
Kansas City, MO
10-1996

Skills

  • Customer service
  • Conflict resolution
  • Product knowledge
  • Order processing
  • Payment handling
  • Customer relationship management

Certification

  • Hairstylist License Arizona
  • Medical Administrative Assistant - NHA
  • Certified IPC Specialist - Wire Harness Assemblies

Timeline

Customer Service Representative

The Home Depot Inc
01.2025 - Current

Associate of Science - Social Psychology

Park University
Diana Gibson