Diana Gomez
Irving,TX
Summary
Dynamic customer service professional skilled in inventory management and adaptable under pressure, consistently meeting performance targets while fostering strong customer relationships. Committed to continuous improvement and delivering exceptional service experiences.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
Home Depot
Euless, TX
02.2022 - Current
- Provided exceptional customer service by assisting customer with product inquiries, locating merchandise, and resolving issues efficiently.
- Operated POS systems for customer purchases, returns and exchanges.
- Maintained clean and organized store displays to enhance the customer experience.
- Worked closely with management to address customer concerns and improve service processes.
Order Fulfillment Associate
Amazon
Irving, 75063
01.2021 - 01.2022
- Accurately packed, and prepared customer orders for shipment in a high-volume warehouse environment.
- Operated warehouse equipment safely.
- Followed strict safety and quality guidelines to ensure accurate order fulfillment.
- Contributed to team goals by consistently meeting performance and efficiency targets.
Stocker(Seasonal)
Target
Grapevine, TX
11.2020 - 01.2021
- Unloaded merchandise shipments and effeciently stocked shelves according to store standards.
- Ensured all aisles were organized, clean and fully stocked to promote product visibility and availability.
- Assisted customers with locating products and answering questions about merchandise.
- Collaborated with team members to complete stocking and merchandising tasks withing tight deadlines.
Education
High School Diploma -
Mac Arthur High School
Irving, TX05-2020
Skills
- POS operation
- Order fulfillment
- Inventory management
- Visual merchandising
- Customer relationship management
- Continuous improvement
- Sales support
- Customer data confidentiality
- Problem-solving abilities
- Adaptability and flexibility
- Calm under pressure
- Issue and complaint resolution
Languages
Spanish
Native/ Bilingual
Timeline
Customer Service Associate
Home Depot
02.2022 - Current
Order Fulfillment Associate
Amazon
01.2021 - 01.2022
Stocker(Seasonal)
Target
11.2020 - 01.2021
High School Diploma -
Mac Arthur High School