Alexis Plaisted
Ocala,FL
Summary
Experienced Customer Service Lead with a track record of driving high customer satisfaction and creating positive customer experiences. Proficient in using various customer service software programs and possesses strong knowledge of best practices. Highly organized, reliable, and attentive to customer needs.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lead Customer Service Associate
Wawa
06.2023 - Current
- Supervised 8-15 employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
FedEx Package Handler
FedEx Ground
10.2023 - 01.2024
- Followed verbal and written instructions to properly move and ship products.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Accomplished multiple tasks within established timeframes.
- Cross-trained 25 existing employees to maximize team agility and performance.
Server
Darrell's Diner
05.2021 - 07.2023
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Cleaner
Busy Bee Cleaning
02.2022 - 06.2023
- Cleaned residential and new construction
- Delivered quality customer service to address urgent needs and cleaning requests.
- Adhered to professional house cleaning checklist.
Front Desk Agent/Night Auditor
Avid hotel by IHG
09.2022 - 01.2023
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Trained new staff members in customer service techniques and hotel operations.
- Kept accounts in balance and ran daily reports to verify totals.
Delivery Driver
Rent-A-Center
05.2021 - 08.2022
- Completed on-time deliveries by choosing best and most efficient routes.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Managed customer inquiries and complaints in polite and professional manner.
Shift Leader
Dunkin' Donuts
09.2019 - 03.2021
- Trained 5-6 new employees weekly and delegated daily tasks and responsibilities.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Exercised composure under pressure and in escalated customer service scenarios.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
Education
High school diploma -
Vanguard High School
Ocala, FL05.2021
Skills
- Team training and leadership
- Guest Engagement
- POS operation
- Exceptional customer service
- Dependable and Responsible
- Great communication skills
- Teamwork and flexibility
- Effective problem solving
Certification
Driver's License
Personal Information
Relocation: Anywhere
Timeline
FedEx Package Handler
FedEx Ground
10.2023 - 01.2024
Lead Customer Service Associate
Wawa
06.2023 - Current
Front Desk Agent/Night Auditor
Avid hotel by IHG
09.2022 - 01.2023
Cleaner
Busy Bee Cleaning
02.2022 - 06.2023
Server
Darrell's Diner
05.2021 - 07.2023
Delivery Driver
Rent-A-Center
05.2021 - 08.2022
Shift Leader
Dunkin' Donuts
09.2019 - 03.2021
High school diploma -
Vanguard High School