Diana Gonzalez
Jarrell,Texas
Summary
Analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Client Support Specialist
Overhaul
01.2021 - Current
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Verified basic needs are being met, providing navigation assistance for various benefits and available services.
- Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
- Conducted case management activities and services with multidisciplinary team.
- Cross-trained and backed up other customer service managers.
Project Secretary
Vaughn Construction LLC.
10.2017 - 12.2020
- Ensured all meetings are effectively organized and minuted
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Maintained effective records of all projects
- Organized and filed all HUB logs
- Organized all volunteer events.
- Established administrative work procedures to track staff's daily tasks.
- Performed clerical duties, ordered supplies, created and processed invoices
Collections Agent
Georgetown Home Medical Equipment
01.2017 - 12.2017
- Improved existing collections processes by analyzing rejection patterns and denials
- Recovered lost revenue by persistently reaching out to customers with past due accounts
- Updated customer accounts with interactions, payments, and personal information
- Completed administrative tasks such as recordkeeping, writing correspondence and gathering materials.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
Youth Development Professional
Boys & Girls Club of Georgetown
07.2014 - 08.2017
- Oversaw the safety and security of each youth under supervision
- Led groups of youth in discovery exercises and offered personalized support individuals in need of extra assistance
- Developed lesson plans to teach course materials according to schedule
- Designed lesson plans focused on age and level-appropriated material.
front desk associate
golds gym OF GEORGETOWN
07.2014 - 08.2016
- Educated customers on product and services offered at location
- Processed all sales transactions accurately and in a timely fashion
- Completed a variety of front desk task, such as taking phone calls, answering questions from clients, and handling correspondence.
Front desk assosiate
SONTERRA POOL OF JARRELL
05.2014 - 08.2016
- Efficiently greeted and checked in pool guests
- Promoted club programs, products, and services to participants
- Handled the complained and concerns of customers
- Performed administrative support tasks such as scheduling rentals for pool house and scheduling swim lessons
- As well as ran financial reports at the end of every shift.
Education
JARRELL HIGHSCHOOL
KINESIOLOGY & NUTRITION - undefined
TEXAS A&M UNIVERSITY
Skills
- Bilingual in [Spanish]
- Excellent Communication
- Quick learner
- File/Records Maintenance
- Client-Focused
- Adaptability
- Customer Relations
References
- Paola Nino, 512) 966-1167
- Liz Boyd, 512) 635-0993
- Tommy Rice, 512) 769-9874
- Danny Gutierrez, 512) 876-3916
Languages
Spanish
Timeline
Client Support Specialist
Overhaul
01.2021 - Current
Project Secretary
Vaughn Construction LLC.
10.2017 - 12.2020
Collections Agent
Georgetown Home Medical Equipment
01.2017 - 12.2017
Youth Development Professional
Boys & Girls Club of Georgetown
07.2014 - 08.2017
front desk associate
golds gym OF GEORGETOWN
07.2014 - 08.2016
Front desk assosiate
SONTERRA POOL OF JARRELL
05.2014 - 08.2016
JARRELL HIGHSCHOOL
KINESIOLOGY & NUTRITION - undefined
TEXAS A&M UNIVERSITY
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