Gabriel Rodriguez
Miami,FL
Summary
Dedicated criminal justice student with strong research and problem solving skills, complemented by extensive experience in customer services and data analysis. Proven ability to communicate effectively and support decision-making in dynamic environments. Committed to pursuing a legal education to enhance my understanding of law and contribute positively to the field.
Overview
3
3
years of professional experience
Work History
Client Support Specialist
South Florida Doctor Group
Miami, FL
02.2023 - Current
- Managed patient appointments and scheduling with a focus on client-centered care, ensuring a seamless experience for older adults.
- Handled high call volumes while providing empathetic support to patients and families.
- Analyzed data and outcomes to determine effective solutions for client concerns, demonstrating critical thinking and problem-solving skills.
- Assisted clients in navigating complex insurance processes and resolving legal loopholes, ensuring they received the benefits and support needed.
Sales Director
CLR Coffee Roasters
Doral, FL
07.2022 - 02.2023
- Oversaw sales operations for over 100 retirement homes nationwide, demonstrating strong organizational and leadership skills.
- Built and maintained relationships with distributors and clients, showcasing negotiation and interpersonal skills.
- Collaborated with technicians to resolve service issues, highlights teamwork and a commitment to client care.
- Developed strategies to enhance client engagement and retention, reflecting a proactive approach to business challenges.
Client Relations Specialist
Fast Test Now
Miami, FL
12.2021 - 07.2022
- Coordinated and scheduled client appointments, ensuring timely and efficient service.
- Responded to a high volume of incoming calls, addressing inquiries and providing support.
- Conducted through analysis of client information to determine effective solutions and issues.
- Recorded client feedback and concerns, escalating matters to management as needed or resolutions.
Education
Bachelor of Science - Criminal Justice
Florida International University
Miami, FL05-2025
Associate of Science - Criminal Justice
Miami Dade College
Miami, FL05-2023
Skills
- Bilingual in English and Spanish
- Effective Problem-Solving Skills
- Time management abilities
- Experienced in Documentation Processes
- Proficient in Operating Equipment
- Support and Engagement Proficiency
Timeline
Client Support Specialist
South Florida Doctor Group
02.2023 - Current
Sales Director
CLR Coffee Roasters
07.2022 - 02.2023
Client Relations Specialist
Fast Test Now
12.2021 - 07.2022
Bachelor of Science - Criminal Justice
Florida International University
Associate of Science - Criminal Justice
Miami Dade College
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