Bilingual professional (English & Spanish) with a strong track record supporting clients, managing sensitive documents, and maintaining HIPAA compliance. Highly organized and self-motivated, able to work independently while handling multiple tasks and resolving issues efficiently. Skilled at learning new systems quickly, communicating clearly, and delivering empathetic, high-quality support. Dedicated to protecting sensitive information and ensuring seamless experiences for clients and teams alike.
Delivered direct care while documenting activities and health observations in paper and electronic records. Communicated with care teams and families, maintained HIPAA compliance, and supported patient scheduling and documentation workflows. Gained hands-on experience with healthcare systems, clinical terminology, and EHR processes.
Provided virtual support to patients, including scheduling appointments, maintaining records, and communicating with healthcare providers. Demonstrated strong digital communication skills, time management, and use of Microsoft Office tools for daily reporting and research tasks.
Managed and submitted warranty claims with a focus on accuracy, timely communication, and policy compliance. Utilized Microsoft Word extensively to create and format claim documents, internal SOPs, and customer correspondence, enhancing clarity and consistency across teams. Designed and implemented templates in Word to streamline documentation workflows and reduce manual effort. Provided remote customer support, tracked claim statuses using Word and Excel, and effectively communicated technical and policy information to both customers and internal departments.