Summary
Overview
Work History
Education
Skills
Timeline
Generic

Diana Gonzalez

San Antonio

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

15
15
years of professional experience
2002
2002
years of post-secondary education

Work History

Customer Service Representative

Teleperformance USA
Brownsville
09.2018 - 08.2025
  • Assisted customers with inquiries and product information.
  • Handled customer complaints and resolved issues promptly.
  • Processed orders and managed customer accounts efficiently.
  • Maintained accurate records of customer interactions and transactions.
  • Utilized communication skills to build rapport with customers.
  • Supported training initiatives for new staff members effectively.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Customer Service Representative

Walmart.com
Brownsville
08.2013 - 07.2018
  • Assisted customers with inquiries and product information.
  • Handled customer complaints and resolved issues promptly.
  • Processed orders and managed customer accounts efficiently.
  • Maintained accurate records of customer interactions and transactions.
  • Provided feedback to improve customer service procedures.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Developed strong customer relationships to encourage repeat business.

Customer Service Cashier

HEB Grocery Store
Brownsville
03.2010 - 09.2014
  • Processed customer transactions efficiently at retail locations.
  • Handled cash, credit, and debit payments accurately.
  • Assisted customers with product inquiries and store navigation.
  • Maintained clean and organized checkout areas for optimal service.
  • Educated customers about promotions and store policies effectively.
  • Greeted customers and provided friendly customer service.
  • Operated cash registers to process payments for goods and services.
  • Collected credit card and cash payments to complete transactions for customer orders.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.

Education

Lopez High School
Brownsville, TX

Some College (No Degree) -

Texas State Technical College
Waco, TX

Skills

  • Customer account management
  • Order processing
  • Complaint resolution

Timeline

Customer Service Representative

Teleperformance USA
09.2018 - 08.2025

Customer Service Representative

Walmart.com
08.2013 - 07.2018

Customer Service Cashier

HEB Grocery Store
03.2010 - 09.2014

Lopez High School

Some College (No Degree) -

Texas State Technical College
Diana Gonzalez