Diana Gonzalez
Conifer Health Solutions
Boynton Beach,FL
13
years of professional experience
Experienced healthcare professional with extensive expertise in revenue cycle operations, claims management, and account resolution. Demonstrated success, coordinating cross-functional initiatives, and improving operational efficiency. Strong analytical and problem-solving combined with excellent communication skills and commitment to delivering high-quality patient and client service.
Work History
Revenue Cycle Specialist
10 Years 7 Months- Generate and analyze daily, weekly, and monthly reports to identify trends and improve revenue cycle performance.
- Investigate, escalate, and resolve claims with reimbursement issues.
- Generated and analyzed daily, weekly, and monthly reports to identify trends, supporting improved revenue cycle performance.
- Collaborated with internal stakeholders and payer representatives to resolve claim discrepancies, enhancing claims processing efficiency.
- Maintain process integrity and adherence to organizational guidelines.
- Worked remotely to complete tasks efficiently
Lead Medical Collections Liaison
2 Years- Conducted inventory analysis to ensure accurate tracking of patient copays and deductibles.
- Followed up on outstanding balances and coordinated payment arrangements to maintain account integrity.
- Ensured accurate data entry and account documentation.
- Ensured accuracy in data entry and account documentation to support efficient collections processes.
- Drove initiatives to improve interdepartmental collaboration, resulting in increased overall patient satisfaction scores.
Education
A.S. - Computer Technology
GED Diploma
Skills
Revenue Cycle Management
Claims Analysis
Reconciliation & Resolution
Denial management and Appeals
Patient billing & Financial Services
Contract compliance
Software proficiency (Epic
Optum 360
Availity)
Microsoft Office & Excel
Medical billing expertise
Debt collection procedures
Customer Service
Bilingual (English/Spanish)
Timeline
Revenue Cycle Specialist
Conifer Health Solutions
01.2016 - CurrentRead More
Lead Medical Collections Liaison
Preasum Healthcare
01.2014 - 01.2016Read More
Miami Technical College
A.S. from Computer Technology
Read More
Lindsey Hopkins
GED Diploma
Read More