Diana Gould
North Ogden,UT
Summary
Community Manager/ Success Coach with RHP Staffing, skilled in enhancing resident relations and overseeing property management. Proven track record in budget preparation and staff training, fostering a culture of excellence. Adept at utilizing Manage America software to streamline operations and ensure tenant satisfaction through effective communication and problem-solving.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Community Manager
RHP Staffing
04.2013 - Current
- Streamlined rent collection process using Manage America software, enhancing payment accuracy.
- Increased resident engagement by organizing community events and social activities.
- Trained new staff on effective community management practices and tools.
- Managed budget allocation for programs, optimizing resource utilization and effectiveness.
- Resolved tenant complaints promptly, ensuring high levels of resident satisfaction.
- Conducted regular property inspections, identifying improvements to uphold community standards.
Community Management Specialist
RHP Staffing
01.2022 - 07.2022
- Cultivated a culture of continuous improvement by mentoring junior team members effectively.
- Enhanced team capabilities through structured guidance and support for junior staff development.
- Evaluated vendor performance to uphold high service quality standards across operations.
- Negotiated contracts with vendors, ensuring alignment with organizational objectives and quality benchmarks.
- Facilitated communication between vendors and internal teams to optimize service delivery and collaboration.
- Developed training materials for junior team members, promoting skill enhancement and knowledge sharing.
Office Assistant
RHP Staffing
11.2012 - 11.2013
- Streamlined office operations, enhancing workflow efficiency and task completion.
- Monitored inventory levels, ensuring timely reordering to prevent supply shortages.
- Resolved customer inquiries promptly, boosting satisfaction through effective communication.
- Maintained confidentiality while managing sensitive information during administrative tasks.
- Organized schedules and files, promoting a clean and efficient office environment.
- Managed incoming communications, ensuring smooth operations and timely responses.
Education
High School Diploma -
Ben Lomond High School
Ogden, UTSkills
- Community engagement
- Tenant and eviction laws
- Daily operations management
- Property inspections
- Resident relations
- Staff training
- Property management
- Leasing and sales
- Daily operations oversight
- Knowledgeable in Manage America
- Tenant relations
- Budget preparation
- Maintenance management
- Customer relations
- Maintenance and repair coordination
Certification
- Success Peer Coach
- Utah Notary
Timeline
Community Management Specialist
RHP Staffing
01.2022 - 07.2022
Community Manager
RHP Staffing
04.2013 - Current
Office Assistant
RHP Staffing
11.2012 - 11.2013
High School Diploma -
Ben Lomond High School
RHP Excellence Award
The RHP Excellence Award recognizes Community teams whose specific actions and job performance goes above and beyond for RHP and is nominated by the Regional Manager. Only 8 are given out nationwide, per quarter.