diana guajardo

* Providing customers with prisoner information regarding housing location, visiting policy and procedures,scheduling visit

• Provided exceptional customer service by courteously and professionally addressing questions or concerns from staff members regarding mail services.
• Maintained high levels of confidentiality, securely handling sensitive documents.
• Guided and directed inmates during work assignments.
• Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
• Improved customer satisfaction by promptly answering inquiries and providing accurate information.
• Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
• Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
• Packaged food and other products to be delivered to customer premises.
• Improved delivery efficiency by optimizing routes and adhering to strict timelines.
• Verified accuracy of all deliveries against order forms.
• Maintained upbeat, positive attitude in busy, customer-focused environment.
• Handled receipt, storage, identification and delivery of products for clients.
• Obtained signatures for delivery documents and packages.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.