Diana Guerrero
Davie
Summary
Dedicated and compassionate professional with a strong background in healthcare and client support. Skilled in patient care, communication, data collection, and following treatment protocols. Recently completed RBT training and passionate about making a positive impact in the lives of individuals with developmental and behavioral needs. Committed to providing empathetic, consistent, and high-quality support as a Registered Behavior Technician.
Overview
11
11
years of professional experience
Work History
Bilingual Call Center Agent
10.2024 - Current
- Handling sensitive conversations
- Using problem solving to meet client needs
- Staying calm under pressure
- Provided exceptional support to customers with accurate information on products, services, and policies.
- Delivered personalized assistance by attentively listening to customer concerns and empathizing with their situation.
Medical Assistant
Heritage Health Care
05.2014 - 07.2016
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Education
Applied Behavior Analysis
Florida Tech Florida Stem University
04-2025
No Degree - Medical Assistant
Anthem Institute
Jersey City, NJ06-2014
High School Diploma -
Wshington Irving High School
New York, NY06-2010
Skills
- Patient Care and support
- Communication ans De- Escalation
- Data collection and Documentation
- Empathy and Active Listening
- Following treatment plan
- HIPAA Compliance
- Team Collaboration
- Customer service
- Problem-solving skills
- Verbal and written communication
- Documentation and reporting
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Bilingual Call Center Agent
10.2024 - Current
Medical Assistant
Heritage Health Care
05.2014 - 07.2016
Applied Behavior Analysis
Florida Tech Florida Stem University
No Degree - Medical Assistant
Anthem Institute
High School Diploma -
Wshington Irving High School
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