Yasmin Guevara
Oceanside,United States
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
6
6
years of professional experience
Work History
Sales Associate
Ross Dress for Less
Oceanside, CA
06.2021 - Current
- Collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Trained new team members in cash register operation, stock procedures and customer services.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Answered incoming telephone calls to provide store, products and services information.
- Developed trusting relationships with customers by making personal connections.
- Engaged customers in friendly, professional dialogue to determine needs.
Office Assistant
Access Inc
Vista, CA
10.2017 - 11.2018
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Conducted office inventory checks and requested restock of supplies.
- Checked office supply levels, anticipated needs and placed orders for appropriate stock levels.
- Collected and coded various documents to prepare for filing, storage and processing.
- Updated employee paperwork and records.
- Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
- Delivered exceptional customer service through direct communication with clients and team members.
Education
High School Diploma -
Innovation High School
Vista, CASkills
- [Type] Brand Promotions
- Customer Needs Assessment
- Upselling Techniques
- Customer Service
- Problem-Solving
- Merchandising Knowledge
- Team Player Mentality
- Negotiation Tactics
- Customer- and Service-Oriented
- Friendly and Outgoing
- Money Handling
- Stocking and Receiving
Languages
English
Spanish
Timeline
Sales Associate
Ross Dress for Less
06.2021 - Current
Office Assistant
Access Inc
10.2017 - 11.2018
High School Diploma -
Innovation High School
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