Diana Guijarro

• Triage Veterans seeking emergent, urgent care scheduling appointments accurately.
• Coordinates patient schedules and clinic flow.
• Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
• Promotes Veteran registration for utilization of My Healthy Vet (MHV).
• Stocks basic office supplies for executive suite.
• Prepares correspondence and memos as needed.
• Tracks and facilitates completion of encounters and consults.
• Participates in PACT team huddles and team meetings to manage and plan patient care.
• Perform lead duties related to organization, leadership, critical thinking and delegation tasks.
• Collaborates with Clinic Manger to identify operational problems and strives to resolve these in professional and timely manner.
• Assist in completing and submitting all mandatory reports, logs, inspections.
• Provides educational sessions to train new employees in clerical process in efficient and effective manner to insure that clerical processes, functions, and goals are understood and met.
• Knowledge of VA policies, regulations, guidelines and process as they relate to scheduling of patient appointments, consults, NEAR, electronic wait lists and pre-appointment clinical requirements labs, EKG's, x-rays to ensure readiness for patient visit.
• Assist with clean up of EARR( Encounter Action Required Report) and delinquent recall report
• Supports clinic regarding utilization and clinic profile managements set up of clinic grids, cancel and restore clinics.
• Communicates and interacts with patients in manner which is appropriate to cognitive, emotional and chronological maturation needs of adult and/or geriatric patient.
• Assures that all appropriate VA forms are used correctly and regulations followed.
• Monitors ICB usage ensuring insurance is collected at time of appointments and captured appropriately by incumbent other scheduling staff.
• Must keep abreast of rapidly changing regulations and directives.
• Increased efficiency in handling emergency situations by developing effective triage process based on patient needs assessment.
• Chart EMR Vista and Cerner

• Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
• Called and faxed pharmacies to submit prescriptions and refills.
• Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
• Taught patients about medications, procedures and care plan instructions.
• Explained procedures to patients to reduce anxieties and increase patient cooperation.
• Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
• Prepared patients for X-rays, electrocardiograms, suture removal and staple removal, clean wounds, dressing changes
• Orthopedic materials assist apply, adjust, fit and remove all common orthopedic devices including but not limited to orthopedic casts, splints, slings.
• Provide instruction in rehabilitation exercises as directed by Physician
• Maintain work area and examination /procedure rooms equipped with orthopedic materials, supplies, surgical and other instruments
• Sanitized, restocked and organized exam rooms and medical equipment.
• Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
• Performed clerical duties, such as word processing, data entry, answering phones and filing
• Chart EMR Epic

• Performs various administrative tasks supporting treatment team.
• Adheres to infection control protocols in use of personal protective equipment.
• Follow safe work practices, order supplies as needed
• Assist staff with vaccinations as assigned
• Applies knowledge of correct methods for controlling spread of pathogens
• Covid testing, report Covid positives to Health Department
• Medical Assistant assist healthcare team rapidly identifying employee who are either confirmed, probable or exposed to Covid-19 or other communicable disease and taking appropriate measure to decrease likelihood of further transmission to institution population and staff
• Performed clerical duties, such as word processing, data entry, answering phones and filing.
• Chart EMR Cerner

• Works collaboratively with Psychiatrists and other treatment team members to provide comprehensive treatment plan for patient
• Monitor treatment documents
• Produces and updates monthly team calendar
• Maintains safe and secure work environment
• Attend all trainings, meetings as directed
• Involve patient care, principles used when caring for individuals who are immobile
• Medical and mental health terminology
• Prepare court documents for hearings monthly
• Inform providers of any abnormal labs or past due orders
• Cell front refusals, cell front tele-health
• Observe and document symptoms and behavior of patient repot to provider
• Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
• Obtained client medical history, medication information, symptoms, and allergies.
• Performed medical records management, including filing, organizing and scanning documents.
• Scribe
• Tele-health
• Chart EMR Cerner

• Sanitized, restocked and organized exam rooms and medical equipment.
• Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
• Called and faxed pharmacies to submit prescriptions and refills.
• Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
• Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
• Completed routine in-office laboratory tests such as checking patients' blood glucose or hemoglobin levels after basic finger sticks.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Administer immunizations, medications, treatments as ordered by provider
• Ear lavage, spirometry testing, wound care, suture and staple removal
• Applies and removes bandages and dressings
• Performs venipuncture and PPD skin placement
• May handle up to 35 patients (face to face) per day
• Chart EMR Epic

• Escorts patient from reception to consult room, exam room, procedure room
• Documented vital signs and health history for patients in clinic and hospital environments.
• Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
• Notifies treating provider when patient is ready expedites smooth patient flow
• Consistently ensures all patient care areas are clean removes all soiled linen
• Proactively prepares supplies and equipment for minor procedures cryosurgery, biopsies, injections, suture removal, wound care, cystoscopy, urodynamics
• Ensures all medical information is handled in HIPPA compliant manner, assists with obtaining authorizations for services, schedules ordered tests as appropriate
• Consistently answers all calls by third ring, triage and route calls to correct staff member
• Proactively problem solves any patient concerns arise, demonstrates organization, prioritization and multitasking skills effectively and efficiently while working in fast paced environment
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Provided compassionate care for patients, addressing their concerns and ensuring a positive experience
• Taught patients about medications, procedures, and care plan instructions.
• Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
• May handle up to 50 patients(face to face) per day
• Chart EMR Cerner

• Appointment scheduling
• Patient registration
• Collecting co-payments
• Insurance verification
• Confirming office appointments
• Obtaining insurance pre-certifications and referral authorizations
• Called and faxed pharmacies to submit prescriptions and refills.
• Knowledge of Medical, HMO, PPO, EPO, Medicare
• Assist patients with scheduling diagnostic tests
• Prepare charts labs, biopsy reports, diagnostic tests, hospital admissions
• Scheduling pre-op and post-op appointments
• Coordinates with department average procedure length

and operating room availability in hospital.

• Contact patient to confirm procedure/surgery
• Responsible for answering patient and hospital staff questions regarding pending surgeries
• Assist physician in exam room with gynecology exams, breast exams, laryngoscopy, fiducial procedure
• Reduced wait times for patients by maintaining organized schedule and swiftly preparing examination rooms.
• Maintains infection control
• Handling emergency/crisis situations in accordance with office policy
• Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
• Monitor Cbc levels weekly
• Chart EMR Aria

• Vital signs including pulse rate, blood pressure, temperature, weight, height
• Assist physician in cystoscopy, prostate biopsy and ultrasound, vasectomies, urodynamics studies, urethral dilation
• Perform routine laboratory tests and collecting specimens
• Instrument wrapping and autoclaving
• Surgical tray set-up pre/post surgical care
• Apply dressing, suture removal
• Prepare and administer medications as directed by physician
• Effectively communicate with patients, physicians and staff
• Monitors and maintains block schedule for surgeries, assisting chart prep
• Reschedules cancellations and no shows in timely matter
• Biohazard waste disposal and monitoring
• Called and faxed pharmacies to submit prescriptions and refills.
• Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
• Collected co-payments from patients for visits and completed daily cash deposits to secure funds.
• Protected patients and staff from infection risks by routinely cleaning and disinfecting common areas and patient rooms.
• Chart EMR E-clinical works

• Handling incoming calls and respond to queries in warm and professional manner
• Scheduling new consults, follow up, urgent appointments
• Collecting payments from patients by following insurance guidelines
• Maintaining and updating patient's insurance and demographic information
• Perform tasks of receiving and distributing mail and faxes on daily basis
• Keyboard (40wpm),Excel, Power point, Word, Electronic medical records
• Injections, phlebotomy, vitals weight, height, temp, oxygen level, spirometers, ear lavage, electrocardiograms, Immunizations, gynecology exams, injections, venipuncture
• Tested and recorded blood glucose levels
• Prepared blood, urine, stool and sputum lab specimens for diagnostic testing
• Called and faxed pharmacies to submit prescriptions and refills.
• Sanitized, restocked and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms and allergies
• Chart EMR E-clinical works

• Blood pressure, weight, height, temperature, Immunizations, injections, phlebotomy, EKG, audiometric testing
• Spirometry, peak flows, pulse oximetry ,breathing treatments, suture removals, wound dressings
• Assists clinician and licensed nursing teammates in responding emergency situations per emergency protocols
• Maintains and cleans exam/treatment areas, specimen processing and medical equipment
• Instructs patient on lab, radiology and other procedure/test preparations
• Takes messages for Care Team, distributes incoming correspondence faxes, consult notes, test results,
• Participate in team/clinician “huddles” and department meetings
• Assist clinicians with medication reconciliation per guidelines
• Cross training to work in other departments or other duties as assigned by supervisor
• Sanitized, restocked and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms and allergies.
• Called and faxed pharmacies to submit prescriptions and refills.
• Obtained all prescribed laboratory testing.

• Observing and recording patients' behavior, changing patient's medication as indicated by physician
• Maintained medical records for average caseload of 82 residents, reported to physician progression of symptoms observed in patients, provided injections, organized schedule for administrating medication
• Scheduled and prepared patients for psychiatrist, administered psychotropic medications as prescribed
• Completed initial assessments, interfaced with social workers and doctors on care management, organized and managed regular clinic involvement with physicians, psychiatric and day services
• Assessed patients mental and physical status based on presenting symptoms and complaints
• Participated in multidisciplinary treatment teams for residents, Involve in emergency restraints take down process to prevent self-harm and harm to others.

• Answered multi-line phone system and greeted callers enthusiastically.
• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
• Taking medical histories and recording vital signs, sterilize and autoclave contaminated medical instruments
• Assisting physician during examinations and procedures collect and prepare laboratory specimens
• Prepare and administer medications as directed by physician, phlebotomy, electrocardiograms, immunizations, gyn exam, breast exams
• Explain treatments procedures, medications, diets physician instructions to patients
• Change dressing on wounds, assist in wound drainage, assist in suture removal
• Triaged patients calls and questions, Assessed and managed follow-up plans
• Collect specimen urinalysis, wound cultures, throat cultures, stool specimens
• Initiated transfer of patient to emergency department as needed
• Treated 64 patients per day in very busy fast paced urgent care facility
• Maintained and organized patient rooms and communal spaces to minimize environmental and safety hazards.
• Promoted patient socialization, self-care and development by recognizing and using patient strengths to motivate patient.