JENNIFER ORTEGA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Advanced Medical Support Assistant
Department of Veterans Affairs Outpatient Clinic
Austin, TX
03.2013 - Current
- Answered phone calls from patients or healthcare providers and responded to inquiries professionally.
- Instructed patients regarding prescribed medication dosages, side effects and other important information.
- Handled general office duties to support administrative staff during peak hours.
- Understood and followed oral and written directions.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Recognized by management for providing exceptional customer service.
Special Education Teacher Assistant
THE LEARNING CENTER FOR THE DEAF
Framingham, MA
04.2011 - 05.2012
- Provided support to teachers by helping them prepare materials for activities or lessons.
- Provided special attention to individuals needing extra academic or behavioral guidance during classes.
- Supported students with personalized accommodations, extra assistance and educational assessments.
- Managed class of special education students in absence of lead teacher.
- Communicated effectively with parents about their child's progress both verbally and through written reports.
- Provided disabled students with assistive devices and supportive technology.
- Tutored and assisted children individually and in small groups to help master assignments and reinforce learning concepts.
- Prepared lesson materials, bulletin board displays, exhibits and demonstrations to assist teachers in classroom preparation.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Library Student Assistant
Gallaudet University
Washington, DC
03.2010 - 08.2011
- Trained volunteers on proper use of computer systems used in the library.
- Monitored activity throughout the facility to ensure a safe environment.
- Helped set up equipment for meetings, lectures, or presentations held at the library.
- Assisted with customer requests and answered questions to improve satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
ASL Tutor
Gallaudet University
Washington, DC
08.2007 - 04.2011
- Assisted students with pronunciation, vocabulary, sentence structure, and conversational skills.
- Encouraged student practice by providing feedback on their signing proficiency.
- Reviewed class materials and discussed reading assignments, boosting comprehension.
- Demonstrated proper sign usage and facial expressions to enhance communication.
- Implemented strategies to improve comprehension of ASL literature and materials.
MODEL SECONDARY SCHOOL FOR THE DEAF
DORM ASSISTANT
Washington, DC
01.2007 - 04.2011
- Provided guidance and support to dormitory residents and day students on academic, social, and personal issues.
- Served as positive role model for diverse group of individuals.
- Communicated with staff to resolve problems with individual students.
- Maintained student safety by enforcing compliance with campus rules.
- Understood and followed oral and written directions.
- Maintained updated knowledge through continuing education and advanced training.
- Coordinated move-in, move-out days for incoming, outgoing students at the beginning, end of each semester.
- Responded and assisted with diverse needs of residents on wing.
Education
Bachelor of Arts -
Gallaudet University
Washington, DCTimeline
Advanced Medical Support Assistant
Department of Veterans Affairs Outpatient Clinic
03.2013 - Current
Special Education Teacher Assistant
THE LEARNING CENTER FOR THE DEAF
04.2011 - 05.2012
Library Student Assistant
Gallaudet University
03.2010 - 08.2011
ASL Tutor
Gallaudet University
08.2007 - 04.2011
MODEL SECONDARY SCHOOL FOR THE DEAF
DORM ASSISTANT
01.2007 - 04.2011
Bachelor of Arts -
Gallaudet University
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