Kaitlynn Smith
West Jordan,Utah (UT)
Summary
Highly motivated and committed personality with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
9
9
years of professional experience
Work History
Advanced Medical Support Assistant
Veterans Health Administration VHA
Salt Lake City, UT
02.2019 - Current
- Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
- Organized patient records to research records, extract medical information and review records for completeness and accuracy.
- Maintained and obtained medical records.
- Verified and updated clinical records.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Mailed patient appointment letters.
Cashier/Sales Associate
Bath And Body Works
West Jordan, Utah (UT)
02.2017 - 01.2021
- Connected with customers to support positive transaction experiences and address service concerns.
- Operated POS terminals and cash drawer balancing.
- Processed credit card and debit payments, providing accurate charges and credits.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Assisted customers by answering questions and fulfilling requests.
- Answered questions about store policies and addressed customer concerns.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Reviewed and resolved differences between accounting information and cash drawer.
Certified Nursing Assistant
Draper Rehabilitation And Care Center
Draper, UT
10.2016 - 12.2018
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
Education
Associate of Science - Education/Psychology
Salt Lake Community College
Salt Lake City, UT06.2025
High School Diploma -
Salt Lake School For The Performing Arts
Salt Lake City, UT06.2016
Skills
- Multitasking and Prioritization
- Time Management
- Data Entry
- Relationship Building
- Flexibility and Adaptability
- Quality Control
- Microsoft Office
Languages
English
Full Professional
Timeline
Advanced Medical Support Assistant
Veterans Health Administration VHA
02.2019 - Current
Cashier/Sales Associate
Bath And Body Works
02.2017 - 01.2021
Certified Nursing Assistant
Draper Rehabilitation And Care Center
10.2016 - 12.2018
Associate of Science - Education/Psychology
Salt Lake Community College
High School Diploma -
Salt Lake School For The Performing Arts