Diana Gutierrez
Haslet,Tx
Summary
- To obtain a job within my chosen field that will challenge me and allow me to use my education, skills, and experience in a way that is mutually beneficial to both me and my employer and allows for future growth and advancement.
- Eager to continue my business career using my ten-year experience in restaurant management and customer service.
- Hold a high school diploma while working on my degree in business management.
- Experienced in management and assistant in office.
Friendly Service Advocate with extensive customer follow-up experience to reach mutually satisfactory resolutions. Committed to improving customer satisfaction by constantly pursuing new ways to improve customer service. Adept at troubleshooting problems with customers professionally and emphatically. Flexible Service Advocate with talents in building customer loyalty by finding effective solutions for customer needs. Outstanding follow-up abilities and a 15 year background in customer service. Ambitious and hardworking to work independently with minimal supervision.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Service advocate
21st Century Insurance
05.2023 - Current
- Crucial high call volume during my months with 21st Century
- I can analyze, clarify, and resolve basic policy and account related questions from internal and external customers
- Handle calls as efficient as possible to provide fast service to the next customer on queue.
Covenant Special Project
02.2023 - 05.2023
- CSP provides property, personal estate and residential community protective and security services
- On-site security presence serves as a first line of defense in a Risk Mitigation strategy
- Professionally trained, well equipped and responsible security professional to create a safe and secure environment for commercial establishments, social events and locations that may be faced with probable security threats.
Omega insurance Agency
05.2022 - 02.2023
- Managed one of the 7 locations that Omega Insurance had in El Paso
- Assisted as a Sales representative selling auto, renters, home, and commercial policies
- Assisted customer with changes for their policy, processed payments, and any questions regarding payments, premiums, and coverage
- Verified all underwriting was complete for each company that we worked with
- Total of 10 different auto policies that we worked with for auto policies, our primary goal was with Progressive.
Lone Star Insurance
02.2019 - 05.2022
- Started with Lone Star Insurance as a receptionist eager to work my way up to a licensed manager for insurance
- Began as a receptionist, processing payments, learning the system in less than a week of being with the company
- After receiving my license in being able to sell insurance in the state of Texas, I got familiar with how to speak, comprehend, sell and retain customers
- After a year I had the opportunity to move up as a manager for the company
- I was responsible for 3 licensed representatives for the main location
- Responsibilities came with time management, verify all employees' reports were completed, step in when there was uncertainty with an employee and upset customer, used time wisely, and set goals for the month
- Being with this company has given me the knowledge to be as honest, know your employees and customers, and be at your best no matter the situation
- It has influenced me to want to learn, be successful, and pursue my career as an insurance agent.
Supervisor
La Terraza/Leos Mexican Restaurant
11.2012 - 02.2019
- Started as a hostess and moved my way up to serving, bar and manger
- During my hosting I was responsible to greeting people and making sure area was always clean
- As a waitress/bar I was responsible in always making the customer feel comfortable and welcomed
- Took care of payments and had everything out at a mannered time
- As a Manager I was responsible for 25 employees every shift that was worked
- At the end of the shift money was in good standing, ran the batch, and checked all stations were ready for the next day.
Supervisor
BCFS Health and Human Services
09.2018 - 01.2019
- Responsible for Direct Care staff and migrant children
- Verified my staff was accountable for the children that we had under our supervision at the time of the operation
- All children had what was needed, made sure they knew they were safe and responded to any important calls.
Supervisor
Allstate Insurance
10.2017 - 08.2018
- Responsible for front of the office, greeting customers, answering calls and provide all answers possible to each questions customer had
- Took care of any payments that were coming into the office or through the phone
- Made sure to update customers on their last day of payments
- Responsible for making the end of the day deposits and closing out at the end of the batch.
Education
High School Diploma -
Eastwood High School
El Paso, TX01.2011
Skills
- Software Microsoft Windows and DOS
- WordPerfect
- Lotus123
- Microsoft Word
- Windows Software
- Decision-making skills
- Complex Problem-Solving
- Customer service background
- Complaint Handling
- Assertiveness
Certification
- General Lines Agent, Texas, 04/30/2026
- General Lines Agent, California
- TABC Exp 06/26
- Texas Food Handler Card exp 6/26
Key Qualifications
- Bilingual English and Spanish
- Typed speed 45
- Self-motivated and detail-oriented
- Ability to maintain professionalism in a fast-paced environment
- Ability to maintain in a high-stress environment
- Proven to meet deadlines
- Ability to make decisions and solve problems
Apt
Apt 1334
References
- Bernice Herrera, Boucheeer Kitchen 915-258-5465
- Erika Martinez, 915-801-9525
Timeline
Service advocate
21st Century Insurance
05.2023 - Current
Covenant Special Project
02.2023 - 05.2023
Omega insurance Agency
05.2022 - 02.2023
Lone Star Insurance
02.2019 - 05.2022
Supervisor
BCFS Health and Human Services
09.2018 - 01.2019
Supervisor
Allstate Insurance
10.2017 - 08.2018
Supervisor
La Terraza/Leos Mexican Restaurant
11.2012 - 02.2019
High School Diploma -
Eastwood High School
Similar Profiles
McNesheye ReedMcNesheye Reed
Claims Supervisor at 21st Century InsuranceClaims Supervisor at 21st Century Insurance
Azeez JamiuAzeez Jamiu
Security Supervisor at 21st Century InsuranceSecurity Supervisor at 21st Century Insurance
Justin GuyJustin Guy
Service Operations Supervisor at Toggle Insurance/New VenturesService Operations Supervisor at Toggle Insurance/New Ventures
Samuel JuddSamuel Judd
Pathology Lab Account Executive at Roche Diagnostics CorporationPathology Lab Account Executive at Roche Diagnostics Corporation
AMANDA FORDAMANDA FORD
Project Coordinator at Shoppa's Material HandlingProject Coordinator at Shoppa's Material Handling