Ethan Petersal
University Heights,OH
Summary
Service advocate specializing in complaint resolution and customer retention, leveraging CRM software to enhance customer satisfaction. Demonstrated success in delivering tailored solutions that address client needs effectively. Strong interpersonal and decision-making skills contribute to a positive service experience and efficient issue resolution.
Overview
5
5
years of professional experience
Work History
Service Advocate
Target
University Heights, OH
05.2025 - Current
- Assisted customers with product inquiries and service-related questions, enhancing their understanding and satisfaction.
- Resolved customer complaints efficiently and professionally.
- Prepared tailored solutions to ensure customer retention, fostering long-term relationships.
- Supported team in achieving operational goals during peak hours, contributing to a seamless customer experience.
- Transported heavy items to customers' vehicles for convenience
Furniture Assembler
Sandi Lehr
University Heights, OH
03.2021 - 07.2021
- Utilized hand tools such as screwdrivers, hammers, wrenches, and pliers to assemble furniture accurately.
- Assembled various furniture pieces according to detailed specifications and instructions.
- Inspected each assembled item for defects and ensured proper assembly to maintain quality standards.
- Followed safety protocols while handling tools and heavy furniture components.
Education
High School Diploma -
Cleveland Heights High School
Cleveland, OH05-2024
Some College (No Degree) - Engineering Management Technology
Western Michigan University
Kalamazoo, MISkills
- Customer support
- Complaint resolution
- Retention strategies
- Product knowledge
- CRM software proficiency
- Team collaboration
- Physical labor and heavy lifting
- Power tool operation
- CAD software expertise
- Interpersonal communication
Timeline
Service Advocate
Target
05.2025 - Current
Furniture Assembler
Sandi Lehr
03.2021 - 07.2021
High School Diploma -
Cleveland Heights High School
Some College (No Degree) - Engineering Management Technology
Western Michigan University