Trino Medel
Yuma,AZ
Summary
Successful sales professional with 10+ years experience in large-scale food and retail environments. Excellent decision-making and time management skills. Sound knowledge of handling escalated issues quickly. Adapts quickly and remains calm under pressure in stressful circumstances.
Overview
12
12
years of professional experience
Work History
Service Advocate
Target
Yuma, Arizona
11.2014 - Current
- Coordinated with external vendors as needed in order fulfill special orders or resolve complex issues.
- Researched customer accounts to verify accuracy of billing information and account status.
- Monitored customer accounts for changes or updates that may require additional follow-up.
- Utilized various software applications to access account information, process orders, generate invoices and complete other tasks related to service requests.
- Provide support to customers on product features, benefits and usage.
- Assist with training support for new staff members on company policies and procedures related to service delivery.
- Developed strategies for improving overall efficiency of the department's workflow.
Merchandise Stocker
99 Cent Only Store
Yuma, Az
09.2013 - 10.2014
- Performed price changes as instructed by management team.
- Participated in promotional events such as seasonal sales or special discounts as needed.
- Assisted customers with locating desired items throughout the store.
- Adhered to workplace safety regulations when handling heavy objects or operating machinery.
- Received and unloaded shipments of merchandise from vendors.
- Conducted regular cycle counts to verify accuracy of inventory records.
Education
High School Diploma -
Gila Ridge High School
Yuma, Arizona06-2013
Skills
- Customer support
- Issue resolution
- Workflow optimization
- Vendor coordination
- Staff training
- Communication skills
- Problem solving
- Time management
- Team collaboration
- Cash handling
- Decision-making skills
- Adaptability
- Teamwork
- Organized and detail oriented
Timeline
Service Advocate
Target
11.2014 - Current
Merchandise Stocker
99 Cent Only Store
09.2013 - 10.2014
High School Diploma -
Gila Ridge High School