Diana Hamed

As a Social Media Manager at Nablus Sweets, I was responsible for overseeing the company’s online presence across various social media platforms. I managed content calendars, scheduled posts, and tracked analytics to measure engagement and growth. I created and curated engaging content, including photos, videos, and stories, to attract and retain followers. Additionally, I handled customer inquiries and resolved issues through social media channels to ensure a positive brand image. I collaborated with influencers and partners to develop marketing campaigns that expanded the reach and visibility of Nablus Sweets.

As a manager at Nablus Sweets, I oversaw daily operations, ensuring smooth workflow and high-quality service. I managed paperwork, including inventory records, financial reports, and employee schedules. Additionally, I supervised and trained employees, fostering a productive and positive work environment. I coordinated shipments and maintained relationships with suppliers to ensure timely delivery of products. I also handled customer inquiries and resolved any issues to ensure customer satisfaction. Furthermore, I negotiated business deals and partnerships to expand the reach and profitability of Nablus Sweets.

During my time in this position, ive experienced driving to assigned destinations to meet with potential clients in order to present and sell Kunafa King's premium Arabic sweets to wholesale customers. If I wasn’t able to sell a product to that specific customer, Id make sure i was able to schedule and conduct future meetings to discuss product offerings in detail. This job allowed me to utilize exceptional customer service and psychological skills to build and maintain strong client relationships. I would also provide feedback to management on customer preferences and market trends which indefinitely helped increase sales and expand the customer base through effective sales strategies and relationship building. Ive learnt to adapt my sales approach depending on each person using tactics like actively listening, mirroring, building rapport, body language, highlighting benefits, handling objections with empathy, creating urgency, and displaying exclusivity.