Diana Hankins

Greet, Check-In Patients, Approximately 18-20 Patients a day, Schedule Patients for GI Procedures in EPIC, Assist RN's and GI Techs, Answer Phones, Interact with Physicians Office, Prepare Charts, Break Down Charts, Run reports, Maintain Daily Board for next day Procedures. Support administrative healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories, scanning of documents in Medical Management. Strong ability to Problem Solve/Trouble Shoot, Critical Thinking.

• Answered multi-line phone system and enthusiastically greeted callers.
• Maintained daily report documents, memos and invoices.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
• Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
• Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
• Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
• Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
• Contributed to team morale by organizing staff welfare activities, leading to improvement in workplace satisfaction.
• Provided comprehensive support to new staff, facilitating faster integration into team.
• Enhanced office efficiency by implementing digital filing systems that streamlined paperwork processing.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Managed filing system, entered data and completed other clerical tasks.
• Assisted coworkers and staff members with special tasks on daily basis.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
• Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
• Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
• Surpassed team goals by partnering with colleagues to implement best practices and protocols.

Review Clinical data in order to facilitate Pre-Authorizations from Insurance Companies for Patients via telephone or Web Sites. Average of 40-45 authorizations daily. Types of Diagnostic Testing: Echocardiograms, Nuclear Stress Tests, Ablations, Heart Catheterizations etc. Answer Patients questions regarding Studies being performed, interact with Physicians and Physicians Offices.

• Performed clerical duties by typing, filing, copying, faxing and completing and submitting forms.
• Streamlined office operations by implementing efficient filing systems and workflow processes.
• Provided reception services by greeting visitors, signing in visitors and directing visitors to appropriate personnel.
• Improved customer satisfaction with timely and accurate invoicing for products and services rendered.
• Handled sensitive information with discretion while maintaining strict confidentiality protocols throughout daily operations in the business office setting.
• Increased efficiency by training new hires on company procedures and best practices while providing ongoing guidance throughout their onboarding period.
• Operated telephone console to receive incoming calls.
• Resolved client disputes professionally through clear communication of contract terms, ensuring mutually agreeable resolutions that fostered lasting partnerships.
• Responded to inquiries from callers seeking information.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Collected, arranged, and input information into database system.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Gathered, organized and input information into digital database.
• Evaluated customer needs and feedback to drive product and service improvements.
• Helped meet changing demands by recommending improvements to business systems or procedures.
• Devised and implemented processes and procedures to streamline operations.
• Developed correspondence letters, memos, and emails.