Diana Hein
Greensboro,NC
Summary
Results-driven parts and service advisor with expertise in customer service communication and problem-solving. Demonstrated ability to manage service appointments and resolve inquiries efficiently, enhancing customer satisfaction. Proven track record of fostering positive client relationships and driving service excellence.
Overview
13
13
years of professional experience
Work History
Parts and Service Advisor
Flow Land Rover
Greensboro, NC
04.2021 - Current
- Coordinated service appointments, ensuring efficient scheduling for technicians.
- Assisted customers with vehicle maintenance inquiries and service recommendations.
- Communicated service updates to customers throughout the repair process.
- Managed customer complaints, providing effective solutions and support.
- Maintained knowledge of Land Rover products and services to enhance customer experience.
- Collaborated with technicians to ensure accurate service documentation and follow-up.
- Promptly responded to customer inquiries via phone, email or in person.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Prepared invoices for services rendered and collected payments from customers.
Service Advisor
Volvo Winston Salem
Winston Salem, NC
06.2013 - 03.2021
- Assisted customers with service inquiries and vehicle maintenance needs.
- Coordinated service appointments and managed scheduling for technicians.
- Explained repair processes and service options to customers clearly.
- Collaborated with technician team to ensure timely vehicle repairs.
- Promptly responded to customer inquiries via phone, email or in person.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
Education
High School Diploma -
Hicksville High School
Hicksville06-2003
Skills
- Parts ordering and inventory management
- Inspection estimating
- Service documentation and warranty processing
- Customer relationship management
Timeline
Parts and Service Advisor
Flow Land Rover
04.2021 - Current
Service Advisor
Volvo Winston Salem
06.2013 - 03.2021
High School Diploma -
Hicksville High School