Diana Hernandez Alegria
Greensboro,North Carolina
Overview
5
5
years of professional experience
Work History
Genius Admin
Apple
10.2022 - Current
- Improved workflow efficiency by reorganizing physical and digital filing systems for easy access and retrieval.
- Facilitated seamless communication across departments by maintaining open lines of communication and implementing collaborative platforms to do what's best for the team.
- Provided exceptional customer service as the first and last point of contact for customers, resolving issues efficiently while maintaining a professional demeanor.
- Assisted in developing policies and procedures that improved organizational effectiveness within the workplace.
- Maintained strict confidentiality at all times when handling sensitive documents or managing executive correspondence.
- Worked closely with management teams to plan, develop, and execute strategies for the team.
- Provide information that team members need to do their jobs and make accurate decisions.
- Delegate clearly and comfortably to all team members while sharing responsibility and accountability.
- Fulfill Apple’s dedication to customer service with style, speed, and skill.
Technical Specialist
Apple
02.2022 - 10.2022
- Provide exceptional customer support, resolving complex technical issues with effective communication skills.
- Trained junior technicians on industry best practices and company-specific procedures, fostering a culture of continuous learning and professional growth.
- Maintain composure and customer focus while troubleshooting and solving issues.
- Ability to thrive on change as products evolve.
Specialist
Apple
11.2021 - 02.2022
- Specialist in uncovering customers’ needs and finding solutions while guiding, advising, selling, and setting up their products.
- Providing them a great experience while also maintaining visuals and being a supportive asset to the team.
- Developed strong client relationships through consistent communication and attentive service.
- Followed all company policies and procedures to deliver quality work.
- Ability to deliver great customer experiences in any environment and to be invigorated by constant personal interaction.
General Merchandise Expert
Target
07.2020 - 09.2021
- Experts of operations, process, and efficiency who enable a consistent experience for our guests by ensuring the product is set, in stock, accurately priced, and signed on the sales floor
- Leads inbound, outbound, replenishment, inventory accuracy, presentation, pricing, and promotional signing processes for all GM areas of the store – specifically stationary Experts enable efficient delivery to our guests by owning pick, pack, and ship fulfillment work.
- Ensured accurate inventory levels by conducting routine stock checks and updating records accordingly.
- Assisted in training new employees, and sharing expertise on store procedures and best practices for success in the role.
Sales Associate
Discount Savings Superstore
08.2019 - 07.2020
- Greet customers and ascertain what each customer wants or needs
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Answer questions regarding the store and its merchandise
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Place special orders or call other stores to find desired items
- Prepare merchandise for purchase or rental
- Inventory stock and requisition new stock
- Ticket, arrange and display merchandise to promote sales
Office Assistant
Food Lion
09.2018 - 10.2019
- Watch for and recognize security risks and thefts and know how to prevent or handle these situations
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits
- Maintain records related to sales
- Compute sales prices, total purchases and receive and process cash or credit payment
- Greet customers and ascertain what each customer wants or need
Education
Criminal Justice -
North Carolina Agricultural and Technical State
05.2024
High School Diploma -
Triad Math And Science Academy
05.2020
Skills
- Resilient
- Interpersonal Savvy
- Driven
- Decision Making
- Resourceful
- Communicates Effectively
Languages
Spanish
Native or Bilingual
Timeline
Genius Admin
Apple
10.2022 - Current
Technical Specialist
Apple
02.2022 - 10.2022
Specialist
Apple
11.2021 - 02.2022
General Merchandise Expert
Target
07.2020 - 09.2021
Sales Associate
Discount Savings Superstore
08.2019 - 07.2020
Office Assistant
Food Lion
09.2018 - 10.2019
Criminal Justice -
North Carolina Agricultural and Technical State
High School Diploma -
Triad Math And Science Academy