Diana Hernandez

• Provided crisis intervention and emotional support to individuals in need of assistance.
• Advised staff members on how best to handle difficult situations involving clients or other personnel.
• Actuated emergency protocols in response to any potential danger or threat posed within the facility.
• Facilitated communication between parents, children, and other family members.
• Provided companionship to residents by engaging in conversation and participating in recreational activities.
• Reported any changes in the client's condition or behavior to the supervisor or nurse on duty.

• Travel to federal shelters in Westchester County to pick up recently released teenagers, and accompany them to either The Door or another placement in New York City .Accompany recently released teenagers from locations in New York City to The Door, New York City-area airports, train and/or bus stations.Help teenagers navigate airport security and other transportation logistics.Follow directions from Managing Attorney, complete accurate and timely end of shift reports to Managing Attorney.

Provide sustained and uninterrupted direct supervision of the children assigned to the worker from the start of the assigned shift until relieved.

Follow the instructions of medical/clinical staff regarding each child and inform senior leads of information impacting the basic health and wellbeing of children assigned to the worker.

Communicate in a positive and respectful manner with children, and all agency staff including supervisors, co- workers.

Frequently traverse from one area of the facility to another both indoors and outdoors as needed to provide direct supervision of children.

Effectively communicate behavioral expectations and program regulations to children and enforce compliance with regulations and I expectations by all children assigned to the worker.

Complete all required documentation prior to completion of shift.

Meet all pre-determined deadlines required by program supervisor and federal partners.

Communicate effectively in writing and verbally in English and Spanish

• Created and provided functional skill activities for clients with various developmental needs Assisted Case Manager in Behavioral Therapy and developed behavior plans
• Facilitated client and family meetings
• Assisted Case Manger with operations
• Provided direct clinical social work services to individuals and families in a mental health setting.
• Attended team meetings and provided feedback on case updates and treatment recommendations.
• Participated in professional development activities such as seminars, workshops, trainings.