Diana Hernandez
Houston,TX
Summary
Hardworking waiter with several years of experience and solid background in food service field. Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while working on feet for long periods of time and training incoming staff.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Waitress
Harry's Restaurant & Bar
Houston, TX
12.2023 - Current
- Greeted customers and provided menus.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Replenished beverages when necessary.
- Answered questions about menu items, ingredients, and pricing.
- Bussed tables as needed during peak hours.
- Prepared checks accurately and processed payments promptly.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Enforced safety guidelines for employees and patrons of the restaurant.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Performed basic math calculations when computing bills for customers' meals.
- Organized take-out orders efficiently according to customer requests.
- Served alcoholic beverages responsibly in accordance with state laws.
- Provided accurate change for cash transactions using a cash register system.
- Developed positive relationships with regular customers through friendly conversation.
- Assisted other wait staff members in times of heavy customer traffic.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Presented food and beverages to guests at tables.
- Stocked service areas with supplies during slow periods.
- Utilized established sales techniques and persuasive communication skills to meet personal sales objectives.
- Used diverse sales techniques and persuasive approach to maximize sales success.
Waitress
Dennys Restaurant
Houston, TX
09.2018 - 12.2023
- Assisted in seating guests at tables or booths.
- Greeted customers and provided menus.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Replenished beverages when necessary.
- Answered questions about menu items, ingredients, and pricing.
- Communicated daily specials to customers.
- Bussed tables as needed during peak hours.
- Prepared checks accurately and processed payments promptly.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Responded to ad hoc cleaning duties at end of shift.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Set up tables in between patrons to reduce wait times.
- Filled condiments and napkin containers during slack periods.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Stocked service areas with supplies during slow periods.
- Trained new employees to perform duties.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Education
High School Diploma -
Robert E. Lee High School
Houston, TX05-2016
Some College (No Degree) - Communications
Houston Community College
Houston, TXSkills
- Safe Food Handling
- Dining area maintenance
- Customer Service
- Supply Restocking
- Greeting guests
- Beverage Preparation
- Daily specials memorization
- Menu Memorization
- Food Running
- Food safety understanding
- Team Collaboration
- Cash Handling
- Order Taking
Certification
TABC certificate, Texas Food Handler certificate.
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Waitress
Harry's Restaurant & Bar
12.2023 - Current
Waitress
Dennys Restaurant
09.2018 - 12.2023
High School Diploma -
Robert E. Lee High School
Some College (No Degree) - Communications
Houston Community College
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