Diana Hernandez
Zebulon,NC
Overview
1
1
Certification
6
6
years of professional experience
Work History
Coach-North Carolina
Coach Outlet
, North Carolina
02.2023 - Current
- Onboarded and trained new stockroom team members on operational workflow, inventory procedures, and store safety standards to ensure compliance and efficiency.
- Direct stockroom inventory management, executing stock audits,shipment processing, and maintaining accurate digital inventory records.
- Delivered exceptional customer service on the sales floor, managed POS transactions, and efficiently resolved customer inquiries to enhance shopping experience.
To-Go Specialist
Southland Steakhouse
, North Carolina
05.2022 - 08.2023
- Served as primary front of house, addressing customer inquiries over phone and in person with professional communication to enhance customer satisfaction.
- Coordinated with kitchen staff to streamline pickup scheduling and food safety checks, facilitating efficient guest handoffs.
- Managed high volume phone orders and cash transactions, ensuring accurate register balances.
Personal shopper
Walmart
, North Carolina
02.2021 - 04.2022
- Utilized handheld inventory scanners and digital software to efficiently locate, verify, and pack items, meeting fulfillment time targets.
- Analyzed inventory levels to implement effective product substitutions and enhance customer communication.
- Created customized shopping solutions to meet unique customer preferences.
- Assisted customers in locating products throughout the store.
- Managed inventory and ensured stock levels met customer demand.
Education
Diploma - Information Technology
Johnston County Community College
Selma, NC05-2026
High school diploma -
Corinth High School
North Carolina06-2021
Skills
- Inventory Analysis
- Operational Efficiency
- Cash register
- Customer Engagement
- Sales
- Guest Relations
- Service Excellence
- Microsoft Excel
- Basic math
- Time Management
- Communication skills
- Customer communication
- Organizational Skills
- Computer skills
- Restaurant Experience
Certification
- Cybersecurity Essentials Certificate
- Networking Essentials Certificate
Languages
- Spanish, Expert
- English, Expert
Timeline
Coach-North Carolina
Coach Outlet
02.2023 - Current
To-Go Specialist
Southland Steakhouse
05.2022 - 08.2023
Personal shopper
Walmart
02.2021 - 04.2022
Diploma - Information Technology
Johnston County Community College
High school diploma -
Corinth High School