Overview
Work History
Summary
Education
Skills
Work Availability
Languages
Software
Timeline
ResearchAssistant
Diana Hilmer Tyson

Diana Hilmer Tyson

Customer Service Specialist
Dallas,TX

Overview

28
28
years of professional experience
4
4
years of post-secondary education

Work History

Cashier/Fuel Attendant/floral clerk

Tom Thumb
Dallas, TX
02.2020 - 04.2025
  • Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
  • Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
  • Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
  • Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
  • Implemented effective upselling techniques to increase sales of promotional items or add-ons
  • Collaborated with the store management team to resolve pricing discrepancies or product returns
  • Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
  • Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
  • Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers
  • Assisted in inventory management by monitoring stock levels at the checkout counter
  • Trained new employees on operating cash registers effectively
  • Suggested alternative products when requested items were out of stock
  • Performed opening/closing duties including counting money in the register before/after shifts
  • Maintained confidentiality of sensitive financial information during transactions
  • Developed rapport with regular customers by remembering their preferences and providing personalized service
  • Collaborated with the loss prevention team to identify and prevent fraudulent activities at the checkout counter
  • Managed customer complaints or concerns promptly, ensuring a positive resolution and maintaining customer satisfaction
  • Provided exceptional customer service by assisting customers in selecting the perfect floral arrangements for various occasions
  • Demonstrated extensive knowledge of different types of flowers, plants, and floral arrangements to effectively guide customers in their purchasing decisions
  • Maintained a clean and organized sales floor, ensuring that all products were properly displayed and easily accessible to customers
  • Collaborated with the floral design team to create visually appealing displays that showcased the beauty of different flower arrangements
  • Managed inventory levels by monitoring stock levels, placing orders for replenishment when necessary, and conducting regular audits to ensure accuracy
  • Utilized strong communication skills to build relationships with customers, understand their needs, and provide personalized recommendations based on occasion, budget, and preferences
  • Implemented upselling techniques to increase average transaction value by suggesting complementary products such as vases or gift items
  • Resolved customer complaints or concerns promptly and professionally, ensuring high levels of customer satisfaction at all times
  • Collaborated with the delivery team to ensure timely and accurate delivery of floral arrangements to customers' locations
  • Provided guidance and support to customers in selecting appropriate sympathy flowers, demonstrating empathy during difficult times
  • Maintained knowledge of current floral design techniques through continuous learning and attending workshops or seminars
  • Managed special orders for unique or customized floral arrangements ensuring accuracy and timely delivery
  • Assisted with inventory management including stock rotation, quality control checks, and disposal of expired products
  • Demonstrated strong problem-solving skills by resolving issues related to order discrepancies or damaged merchandise promptly
  • Increased average transaction value by XX% through effective upselling techniques

Cashier/Customer Service

Jo-Ann Fabric and Craft Stores
Lewisville, TX
11.2019 - 02.2020
  • Greet customers as they enter with a smile and warm welcome.
  • Scan items presented for purchase with speed and efficiency
  • Return items to shelves as needed every shift worked.
  • Run register
  • Maintain highest level of customer service.

Team Member

Whataburger
Lewisville, TX
11.2016 - 11.2019
  • Maintain policy cleanliness standards of lobby and work area
  • Assist customers place their orders
  • Operate touch screen register
  • Maintain excellent customer service standards

Dallas, TX
05.2005 - 11.2016
  • Took care of both parents in poor health at the time
  • Gave birth to 2nd son and daughter
  • Went to college but did not graduate due to mother's passing from natural causes
  • Took care of father until his passing due to cancer in 08/2016
  • Then took 3 months to mourn. and returned to work 11/16

Crew Member

Little Caesars Pizza
Dallas, TX
11.2004 - 05.2005
  • Assist customers with all their ordering needs
  • Cook pizza as needed
  • Run register
  • Maintain store's cleanliness to company standards

Customer Service Representative

West Telemarketing
Beamont, TX
03.2003 - 11.2004
  • Assist inbound callers with placing orders for 'as seen on tv' ads
  • Maintain company standards for excellent customer service
  • Achieved recognition award for customer service skills

Customer Service Representative

Bluebonnet Temporary Services
Dallas, TX
03.2000 - 04.2001
  • Place cold calls for outbound call center for IBM to current customers about new and upcoming IBM products
  • Maintain daily call quota
  • Maintain professional standards of dress i.e. business casual

Shift Manager

Pizza Hut
Dallas, TX
06.1999 - 03.2000
  • Open or close store as required
  • Complete inventory count before end of shift
  • Prep deposit and take to bank
  • Dispatch delivery drivers
  • Cook pizzas as needed
  • Delegate tasks as needed to crew members

Assistant Manager

Papa John's
Dallas, TX
09.1998 - 06.1999
  • Open or close store as required
  • Complete inventory count before end of shift
  • Prep deposit and take to bank
  • Dispatch delivery drivers
  • Cook pizzas as needed
  • Delegate tasks as needed to crew members

MIT (Manager in Training)

Domino's
Irving, TX
09.1997 - 09.1998
  • Open or close store as required
  • Complete inventory count before end of shift
  • Prep deposit and take to bank
  • Dispatch delivery drivers
  • Cook pizzas as needed
  • Delegate tasks as needed to crew members

Summary

Proactive and meticulous Manager with over 10 years of experience in Food Service industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.

Education

High School Diploma -

H. Grady Spruce High School
Dallas, TX
08.1990 - 05.1994

Skills

  • Drawer balancing
  • Product restocking
  • Returns processing
  • Refunds and exchanges
  • Workforce management
  • Recruiting and interviewing
  • Customer relationship management (CRM)
  • Verbal and written communication
  • Inventory management
  • Customer service
  • Team leadership
  • Conflict resolution
  • Expectation setting
  • Staff management
  • Policy implementation
  • Decision-making
  • Expense tracking
  • Training and mentoring
  • Complaint resolution
  • Budgeting and reporting
  • Conflict management
  • Client relations and retention
  • Exceptional telephone etiquette
  • Focused on customer satisfaction
  • Adherence to high customer service standards
  • Persuasive
  • Customer focused
  • Issue resolution
  • Problem-solving
  • MS office
  • Talent development
  • Staff training
  • Tactful and diplomatic
  • Quality assurance controls
  • Feedback collection
  • Policy enforcement
  • Handling escalations
  • Positive and constructive feedback
  • Cash handling
  • Microsoft outlook, word, and Excel

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

English
Native or Bilingual
Spanish
Limited Working
German
Elementary

Software

User level Windows OS versions 3 through 11

MS Word

Timeline

Cashier/Fuel Attendant/floral clerk

Tom Thumb
02.2020 - 04.2025

Cashier/Customer Service

Jo-Ann Fabric and Craft Stores
11.2019 - 02.2020

Team Member

Whataburger
11.2016 - 11.2019

05.2005 - 11.2016

Crew Member

Little Caesars Pizza
11.2004 - 05.2005

Customer Service Representative

West Telemarketing
03.2003 - 11.2004

Customer Service Representative

Bluebonnet Temporary Services
03.2000 - 04.2001

Shift Manager

Pizza Hut
06.1999 - 03.2000

Assistant Manager

Papa John's
09.1998 - 06.1999

MIT (Manager in Training)

Domino's
09.1997 - 09.1998

High School Diploma -

H. Grady Spruce High School
08.1990 - 05.1994

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