Diana Hosen
Orange ,CT
Summary
Dynamic customer service professional with a proven track record at Book Trader Cafe, excelling in problem resolution and team collaboration. Recognized for enhancing service quality and response times, while maintaining a friendly demeanor. Also,adept at multitasking, ensuring customer satisfaction in high-pressure environments.
Overview
2014
2014
years of professional experience
Work History
Dunkin Donuts
Counter Help
- Collaborated with team members to streamline support processes, enhancing customer satisfaction.
- Documented customer interactions accurately in CRM system for reference and follow-up.
- Assisted in training new representatives on company policies and service protocols.
- Analyzed customer feedback to identify trends and recommend service improvements.
Manager
Book Trader Cafe
- Maintained knowledge of product offerings and services to provide accurate information to customers.
- Supported escalations by coordinating with internal departments for complex problem resolution.
- Implemented best practices for customer engagement, contributing to improved response times and service quality.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Dog Groomer
Petco
Stratford
09.2009 - 09.2013
- Assisted in bathing and giving dogs haircuts using appropriate grooming tools and techniques.
- Learned to identify different dog breeds and their specific grooming needs.
- Supported daily operations by maintaining cleanliness of grooming area and equipment.
- Engaged with clients to understand their pet's grooming preferences and requirements.
Customer Service Representative
Anthem
North Haven
09.2008 - 09.2009
- Responded to customer inquiries via phone and email, ensuring timely resolutions to issues.
Manager
Chapel Sweet Shopp
New Haven
09.2007 - 09.2009
- Supervised daily store operations to ensure optimal customer service and product availability.
- Self-motivated, with a strong sense of personal responsibility.
- Managed daily cash handling and reconciliation processes to ensure accuracy.
Education
Liberal Arts
Gateway Community College
New Haven, CT05.2017
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Calm under pressure
- Active listening
- Organization and time management
- Decision-making
- Problem resolution
- Verbal communication
- Multitasking Abilities
Timeline
Dog Groomer
Petco
09.2009 - 09.2013
Customer Service Representative
Anthem
09.2008 - 09.2009
Manager
Chapel Sweet Shopp
09.2007 - 09.2009
Dunkin Donuts
Counter Help
Manager
Book Trader Cafe
Liberal Arts
Gateway Community College