Diana Howard
Winter Haven
Summary
Determined sales advisor with 3 years experience in the vacation ownership industry and 10+ years in customer service. I am eager to continue my Career in the sales/customer service industry, while building knowledge and perfecting my skill set. I am extremely driven for success not only for myself and family but for the company as a whole. I look forward to becoming the newest member of your team , and thank you so much for your consideration. Authorized to work in the US for any employer
Overview
10
10
years of professional experience
Work History
Server
Lucille’s American Cafe
Winter Haven, FL
04.2025 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables simultaneously, ensuring timely service and guest satisfaction.
- Collaborated with kitchen staff to communicate orders accurately and efficiently.
- Trained new servers on restaurant protocols and best practices for service excellence.
- Maintained cleanliness and organization of dining area, adhering to health standards.
- Upsold menu items to enhance guest experience and increase sales revenue.
- Resolved customer complaints promptly, fostering positive dining experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Vacation Sales Advisor
Holiday Inn Club Vacations
Orlando, FL
10.2021 - 02.2022
- Inbound sales advisor, responsible for advising club members on vacation, opportunities, knowledge, and vacation, destinations, ability to paint the picture and persuade guests to take the vacation of their dreams.
Vacation Sales Advisor
Hilton Grand Vacations
Orlando, FL
09.2019 - 04.2021
- Contact existing members to provide a wonderful opportunity to vacation at a discount and view resort options.
- Highlight the benefits of traveling with the company overcoming objections by helping guess visualize their dream get away
- Keeping a positive moral and an upbeat attitude throughout the day accomplishments- rising star award, completed 65 sales in my first 90 days. Reaching top 50 in our department
- Server and Bartender
Server
Olive Garden
Winter Park, FL
12.2018 - 08.2019
- Ensuring every guest has a positive dining experience.
- Reading tables – getting to know your guests and their needs to provide the appropriate recommendations
- Multitasking, efficient time management meticulous note taking to ensure every detail is accounted for always keeping a smile and a positive attitude even in stressful situations
- Being a team player helping other servers ,in the kitchen, As well as providing service to other guess I need
- Accomplishments- always in the top 5 for upselling, consistent positive reviews
- Server and Hostess
Server
Denny's
Orlando, FL
05.2017 - 12.2018
- Ensuring every guest has a positive dining experience
- Reading tables-asking the correct questions to ensure I understand the needs/wants of the guest to provide the appropriate recommendations of menu options
- Up selling- recommending additional menu items aside from the main course including add-ons appetizers and desserts
- Financial management- keeping an organized bank in apron to provide change for guests as well as keeping track of tips maintaining a clean work environment-cleaning and busing tables washing dishes keeping the kitchen organized and clean
Claims Specialist
GEICO
Lakeland, FL
08.2016 - 04.2017
- Managing large caseloads adequate time management
- Creating a trusting and empathetic relationship with the clients from first notice of loss to resolution of claim
- Meticulous note taking as all information provided is important to the resolution of every claim
- Making the correct liability judgment, considering all information and evidence provided by the claimant as well as attorneys and police reports
Education
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Artistic nail and beauty academy
Lakeland, FL06.2015
Skills
- Sales Call center Cold calling Customer care Multitasking Human connection persuasion English
Timeline
Server
Lucille’s American Cafe
04.2025 - Current
Vacation Sales Advisor
Holiday Inn Club Vacations
10.2021 - 02.2022
Vacation Sales Advisor
Hilton Grand Vacations
09.2019 - 04.2021
Server
Olive Garden
12.2018 - 08.2019
Server
Denny's
05.2017 - 12.2018
Claims Specialist
GEICO
08.2016 - 04.2017
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Artistic nail and beauty academy