Diana Hyde
Phoenix,AZ
Summary
Experienced Billing Supervisor with background in managing billing operations across diverse industries. Strengths include overseeing accurate invoice generation, addressing customer billing inquiries effectively and implementing process improvements for increased efficiency. Demonstrated ability to lead a team, ensuring compliance with company policies and regulatory requirements while driving revenue enhancement. Proven track record of promoting customer satisfaction through prompt and accurate billing services.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Billing Supervisor
Edgio Inc.
Phoenix, AZ
09.2008 - Current
- Conducted regular audits to ensure billed charges reflected actual services rendered.
- Assisted technical accounting team with month-end closing activities such as preparing journal entries and adjusting entries related to billing functions.
- Assisted auditors with required documentation related to billing audits.
- Oversaw monthly billing data ingestion.
- Worked with customers to resolve billing disputes promptly.
- Collaborated with sales team to ensure proper billing of orders.
- Researched complex billing issues using internal resources and external sources as needed.
- Managed and supervised billing department staff, including training, evaluation, and workflow distribution.
- Maximized efficiency, reduced delinquency and increased accuracy of billing department by developing and implementing system and process improvements.
Education
High School Diploma -
Central High School
Phoenix, AZ05-1989
Skills
- Strategic Decision-making
- Billing cycle management
- Audit procedures
- Verbal and written communication
- Invoicing proficiency
- Month-end closing procedures
- Billing dispute resolution
- Customer service
- Billing systems and software
- Billing best practices
- Problem-solving
- Attention to detail
- Multitasking and organization
- Team collaboration
- Monthly billing management
Certification
- Information Security Certificate
- Preventing Workplace Harassment Certificate
- Code of Ethics Certificate
References
References available upon request.
Timeline
Billing Supervisor
Edgio Inc.
09.2008 - Current
High School Diploma -
Central High School
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