Kathryn Smith
Machesney Park,IL
Summary
Expert Billing Supervisor successful at operating department efficiently. Knowledgeable about invoicing, payment processing and account reconciliations. Accounts receivable expertise and 30 years of experience in billing and payments. Veteran Billing Supervisor bringing 30 years of experience and familiarity with organizational needs. Versed in solving both simple and complex problems with resourceful and adaptable approach.
Overview
21
21
years of professional experience
Work History
Billing Supervisor
Fertilitas, Advanced Reproductive Center
2022.07 - 2023.12
- Improved billing accuracy by implementing systematic audits and updating procedural manuals.
- Streamlined invoice processing for timely payments by enhancing the tracking system and automating data entry tasks.
- Enhanced team productivity by providing ongoing training, guidance, and support to billing staff members.
- Reduced discrepancies in billing reports with thorough review processes and diligent follow-ups on outstanding accounts.
- Ensured compliance with industry regulations by staying up-to-date on relevant changes and adjusting internal procedures accordingly.
- Minimized errors in customer billing information through diligent verification practices and prompt issue resolution.
- Boosted cash flow by identifying areas for improvement in payment terms enforcement and initiating corrective actions as needed.
- Maintained a high level of customer satisfaction by addressing inquiries promptly, resolving issues effectively, and consistently delivering accurate invoices within established timeframes.
- Oversaw the proper allocation of payments received from various sources, ensuring accurate posting to relevant accounts and facilitating efficient reconciliations at monthend.
Billing Specialist
Reproductive Solutions Dba Advanced Reproductive
2014.02 - 2022.06
- Improved billing accuracy by implementing a streamlined invoicing process.
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Reduced errors in financial records by conducting regular audits of billed accounts.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
- Reduced claim denials by diligently reviewing patient records for correct coding and billing information.
- Improved cash flow through timely follow-up on outstanding accounts, negotiating payment plans, and collecting overdue payments.
- Assisted in maintaining a high-quality database of patient information by accurately entering demographic and insurance details into the system.
- Facilitated effective communication between healthcare providers, patients, and insurance companies to resolve billing disputes promptly.
- Increased overall collection rates with a focus on reducing aged receivables and minimizing writeoffs.
- Provided exceptional customer service to patients regarding their account balances, addressing concerns and answering questions in a professional manner.
- Trained new employees on medical billing software, policies, and procedures, ensuring accuracy in claims submission from day one.
- Maintained excellent relationships with insurance representatives to expedite claims processing and secure timely reimbursements for services rendered.
- Provided essential support to the medical billing team, allowing for a more efficient and effective overall operation within the department.
- Promoted a positive work environment by consistently demonstrating professionalism, mutual respect, and cooperation with fellow team members.
Medical Billing Specialist
Advanced Reproductive Center
2003.01 - 2014.01
- Reduced errors in medical billing by meticulously reviewing patient records and ensuring accurate coding.
- Enhanced revenue collection through diligent follow-up on unpaid claims and denials with insurance companies.
- Increased overall efficiency of the billing department by regularly auditing internal procedures and suggesting improvements.
- Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
- Maintained strong working relationships with healthcare providers, fostering clear communication regarding billing-related matters.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
- Collaborated closely with the clinical team to ensure proper documentation was obtained for accurate billing purposes.
- Managed patient accounts effectively, resolving discrepancies and addressing outstanding balances in a timely manner.
- Contributed to overall office organization by maintaining up-to-date records of all billed services and payments received.
- Educated colleagues on best practices in medical billing, providing ongoing training sessions as needed.
- Provided exceptional customer service to both patients and insurance representatives, resolving inquiries quickly and professionally.
- Served as a subject matter expert on medical billing matters, providing guidance to colleagues on complex cases or unique situations.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Located errors and promptly refiled rejected claims.
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Identified and resolved patient billing and payment issues.
Education
High School Diploma -
Harlem High School
Machesney Park, IL05.1986
Skills
- Team Development
- Strategic Decision-Making
- Reporting Skills
- Regulatory Requirements
- Attention to Detail
- Customer Service
- Resource Management
- Problem Solving
- Decision Making
- Multitasking Abilities
- Client Relations
- Critical Thinking
- Account Reconciliation
Timeline
Billing Supervisor
Fertilitas, Advanced Reproductive Center
2022.07 - 2023.12
Billing Specialist
Reproductive Solutions Dba Advanced Reproductive
2014.02 - 2022.06
Medical Billing Specialist
Advanced Reproductive Center
2003.01 - 2014.01
High School Diploma -
Harlem High School
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