Summary
Overview
Work History
Education
Skills
Timeline
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Diana Irrizarri

Garfield,NJ

Summary

Personable and solution-oriented, with strong communication skills and genuine interest in helping customers. Understanding of automotive systems and maintenance schedules, coupled with strong problem-solving and organizational abilities. Dedicated to providing exceptional customer service and ensuring positive experience for every client.

Overview

10
10
years of professional experience

Work History

Service Advisor

East Coast Toyota Service
11.2020 - Current
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Enhanced customer satisfaction by providing timely and accurate service recommendations.
  • Provided exceptional customer service, resolving complaints diplomatically and efficiently.

Sales Representative

Metro PCS Authorized Dealer
01.2016 - 11.2021
  • Sell cellular phones, plans and accessories, and made sure my knowledge is up to date on the latest technical offerings.
  • Assist management with inventory control as well as store merchandising.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Exceeded sales targets through effective planning and goal setting.

Security Officer

Bergen Town Center
09.2018 - 10.2018
  • Complete reports by recording observations, picture files, written information, occurrences, interviewing witness and CCTV surveillance activities.
  • Monitored the Bergen Town Center on foot patrol and assisted mall customers with directions if needed.
  • Reviewed the delivery area to make sure store staff or mall patrons were not smoking in the interior or exterior of the mall.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

Police Intern

Passaic Police Dept.
01.2018 - 03.2018
  • Shadowed the police officer with their daily responsibilities within the prescient.
  • Follow head chief around on a daily basic and report observations and actions.
  • Strong written and oral communication skills and kept calm during emotional situations.
  • Gained proficiency in using law enforcement equipment, including radio systems, computers, and firearms through hands-on training sessions.

Administrative Intern

Passaic Juvenile Division
01.2018 - 02.2018
  • Filed paperwork and answered incoming calls when Receptionist was absent.
  • Answered incoming phone calls pleasantly directed calls to appropriate personnel.
  • Sat in on juvenile interviews and learned about criminal cases.
  • Handled sensitive information with discretion, ensuring confidentiality was maintained at all times when dealing with personnel records or proprietary company data.

Assistant Hair Stylist

SoHo Fashion
08.2015 - 10.2015
  • Assisted hair stylists with colorwork by applying base colors and toners.
  • Assisted lead hairstylist in achieving desired results for clients through efficient preparation and organization of tools and products.
  • Supported salon cleanliness and hygiene by diligently sanitizing workstations, tools, and equipment after each use.
  • Completed basic styles for regular customers by using strong blow-drying and curling abilities.

Education

Bachelor of Science - Criminal Justice

BERKELEY COLLEGE
WOODLAND PARK NJ

Skills

  • Customer service
  • Customer relationship building
  • Report writing
  • Computer skills
  • Multitasking and organization
  • Sales presentations

Timeline

Service Advisor

East Coast Toyota Service
11.2020 - Current

Security Officer

Bergen Town Center
09.2018 - 10.2018

Police Intern

Passaic Police Dept.
01.2018 - 03.2018

Administrative Intern

Passaic Juvenile Division
01.2018 - 02.2018

Sales Representative

Metro PCS Authorized Dealer
01.2016 - 11.2021

Assistant Hair Stylist

SoHo Fashion
08.2015 - 10.2015

Bachelor of Science - Criminal Justice

BERKELEY COLLEGE

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Diana Irrizarri