Diana Jaimes
Wauchula
Summary
Compassionate and dedicated massage therapy student with a strong background in hospitality, bringing over 3 years of experience as a head bartender and 4 years as a waitress. Highly skilled in client communication, building trust, and creating a relaxing and welcoming environment. Known for a calm, attentive presence and a natural ability to make people feel comfortable and cared for. Currently advancing hands-on techniques and anatomical knowledge through formal massage therapy training, with a strong focus on therapeutic touch and holistic wellness. Excels in time management, multitasking, and maintaining professionalism in high-demand settings—ready to bring a strong service mindset to a healing practice
Overview
6
6
years of professional experience
Work History
Head Bartender
Señor Jalapeño
Sebring
03.2023 - Current
- Provided excellent customer service by attending to guests' needs promptly and courteously.
- Monitored cash register transactions throughout the shift to ensure accuracy of sales data.
- Resolved customer complaints in a professional manner while adhering to company policies and procedures.
- Maintained a clean work area with appropriate safety standards according to health regulations.
- Trained new bartenders on proper techniques for mixing drinks and pouring beers.
- Assigned bartenders to specific tasks and duties throughout the shift.
- Organized bar staff scheduling, including vacation time requests and sick days.
- Handled complaints and disputes from customers to promote customer satisfaction.
- Upsold customers from shelf to premium brands to help boost sales.
Waitress
Señor Jalapeño
Sebring
11.2019 - Current
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Developed positive relationships with regular customers through friendly conversation.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Trained new employees to perform duties.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Student Massage Therapist
Manatee Technical College
Bradenton
01.2025 - 05.2025
- Adhered to all safety protocols while performing massages according to state regulations.
- Monitored the effects of massage treatments over time to ensure effectiveness of care plan.
- Adapted treatments based on client feedback and observations during sessions.
- Provided massage therapy services to students on campus in a variety of modalities, including Swedish, deep tissue, and reflexology.
- Attended continuing education workshops to stay current on best practices for student massage therapy.
- Created safe, comfortable environments for students receiving massages.
- Provided excellent customer service by responding promptly to inquiries from potential clients.
- Managed scheduling requests from students seeking appointments in a timely manner.
- Performed intake interviews with new clients to collect relevant health information.
- Developed relationships with faculty members to promote awareness of massage therapy services available on campus.
- Demonstrated proper body mechanics when providing massage treatments to reduce strain and injury risk.
- Educated clients about self-care techniques they could use at home between sessions.
- Managed inventory of supplies, including oils, lotions, and linens, to ensure availability for all treatments.
Education
Massage Therapy
Manatee Technical College
Bradenton, FL06-2025
High School Diploma -
Hardee High School
Wauchula, FL05-2023
Skills
- Client assessment
- Anatomy knowledge
- Massage techniques
- Health and safety
- Conflict resolution
- Professional communication
- Spa treatment knowledge
- Swedish massage
- Deep tissue massage
- Self-care practices
- Social skills
- Hydrotherapy techniques
- Continuing education
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Student Massage Therapist
Manatee Technical College
01.2025 - 05.2025
Head Bartender
Señor Jalapeño
03.2023 - Current
Waitress
Señor Jalapeño
11.2019 - Current
Massage Therapy
Manatee Technical College
High School Diploma -
Hardee High School