DIANA JUAREZ
TWIN FALLS,ID
Summary
Professional service professional with focus on member satisfaction and seamless service delivery. Experience in addressing member needs and ensuring positive interaction experience. Known for strong collaboration skills and adaptability to changing requirements. Reliable in supporting team efforts and maintaining high service standards.
Overview
19
19
years of professional experience
Work History
Member Service Representative
Pioneer Federal Credit Union
1462 Tara St.
12.2020 - Current
- Provided exceptional service to members, addressing inquiries and resolving issues efficiently.
- Processed member transactions accurately, ensuring timely completion and compliance with credit union policies.
- Educated members on account options and financial products, enhancing overall member engagement and satisfaction.
- Assisted in training new staff on operational procedures and customer service best practices, fostering a collaborative environment.
Stay at Home Mom
Stay at home mom
TWIN FALLS, ID
11.2017 - 12.2020
Customer Service Representative
DL Evans Bank
Burley, ID
04.2016 - 07.2017
- I worked for the Processing Center Department. As a Customer Service Representative I would:
- Keep track and balance different bank accounts.
- Process returned checks.
- Process and verify all the mobile banking deposits made, which would require to verify no fraudulent transactions where being done and accept each transaction coming through.
- Assisted customers with a warm and professional attitude and helped with any banking issues.
- I would maintain Federal Reserve account balanced and provide accurate balance information daily.
- Be able to multitask in a very fast and busy environment.
Administrative Assistant
DL Evans Bank
TWIN FALLS, ID
03.2015 - 04.2016
- As the I.T. Administrative assistant I would:
- Answer all incoming calls, from those calls I would provide assistance, if I couldn't I would gather information and create a call ticket for the appropriate IT tech to call back and assist.
- I had different duties to help and assist internal bank employees with different programing issues or help and setup up different programs.
- Manage and administrate the I.T Directors calendar, set up appointments and reminders.
- I would also handle the I.T purchasing needs for the bank and provide invoices, purchase orders to accounts payable.
Receptionist
Jerome Cheese
Jerome, ID
01.2012 - 03.2015
- As a Receptionist I would:
- Answer and direct all incoming calls.
- Assisted and greeted visitors with a warm and professional attitude, provided them with documents that needed to be signed to visit the facility.
- Receive and sort incoming mail
- Sort and date stamp each invoice received to get to accounts payable
Cashier
9 Beans and A Burrito
Twin Falls, ID
06.2007 - 01.2013
- Working t 9 Beans and A Burrito I would deliver exceptional customer service by greeting customers and completing their transactions.
- Handled payment transactions for our customers.
- Support other areas of the restaurant as necessary, such as setup, cleanup, prep work and equipment.
- Bagged and packaged customer orders and purchases.
Education
High School Diploma -
Burley High School
Burley, IDSkills
- Bilingual
- Outstanding Customer service
- Computer skills
- Organization
- Multitasking
- Relationship Building
- Data management
- Teamwork and collaboration
- Calm and professional under pressure
- Account management
- Product recommendations
Languages
Spanish
Full Professional
Timeline
Member Service Representative
Pioneer Federal Credit Union
12.2020 - Current
Stay at Home Mom
Stay at home mom
11.2017 - 12.2020
Customer Service Representative
DL Evans Bank
04.2016 - 07.2017
Administrative Assistant
DL Evans Bank
03.2015 - 04.2016
Receptionist
Jerome Cheese
01.2012 - 03.2015
Cashier
9 Beans and A Burrito
06.2007 - 01.2013
High School Diploma -
Burley High School