Diana Keller
Dayton,OH
Summary
Dedicated manager with strong interpersonal skills with 6+ years in a high volume, fast paced environment seeking opportunities to leverage team leadership experience and pursue business development and growth goals.
Overview
6
6
years of professional experience
Work History
Manager
TJ Chumps
1100 E Dayton Yellow Springs
10.2020 - Current
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Controlled costs to keep business operating within budget and increase profits.
- Defined clear targets and objectives and communicated to other team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Assistant General Manager
Archers Tavern
2030 E Dorothy Lane
09.2017 - 10.2020
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Implemented staff training programs that improved service quality and increased customer loyalty.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Collaborated with other department managers on cross-functional projects, fostering a cooperative atmosphere that drove overall organizational success.
- Analyzed sales data to identify trends and opportunities for menu expansion or modification based on customer preferences.
Education
Marketing / General Business
Sinclair Community College
Dayton, OHSkills
- Schedule oversight
- Time Management
- Expectation setting
- Project Management
- Idea Development and Brainstorming
- Brand Management
- Cross-Functional Teamwork
- Hiring and Training
- Policy Implementation
Timeline
Manager
TJ Chumps
10.2020 - Current
Assistant General Manager
Archers Tavern
09.2017 - 10.2020
Marketing / General Business
Sinclair Community College