Microsoft Office: Windows, Excel, Outlook, Powerpoint, etc.
Diana Kim
San Antonio,TX
Summary
Experienced Office Management and Administration Professional with 12 years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
1
1
Language
4
4
years of post-secondary education
12
12
years of professional experience
Work History
Office Manager / Executive Assistant / Board Member Liaison
Yes! Our Kids Can, Inc. (Closed Due To COVID-19)
San Antonio , TX
2019.09 - 2020.06
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
- Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
- Coordinated board meetings to include preparing meeting materials, securing location and catering, and maintaining meeting minutes.
Supervisor
Texas Health and Human Services Commission
San Antonio , TX
2016.12 - 2018.11
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Evaluated employee performance and coached and trained accordingly, increasing quality of work and employee retention.
- Worked with management team to implement proper division of responsibilities.
- Motivated and trained employees to maximize team productivity.
- Handled and resolved escalated matters from varying levels with professionalism and tact.
- Facilitated quarterly meetings to ensure staff apprised of new policies and procedures.
Provider Investigator
Texas Department of Family and Protective Services
San Antonio , TX
2014.05 - 2016.12
- Collected, analyzed and interpreted information, documentation, and evidence associated with investigations and prepared detailed reports.
- Conducted thorough face-to-face interviews and documented all investigative findings.
- Kept current on all agency and state policies, rules, regulations and statutes.
- Highly proficient in factual, objective documentation, while maintaining sensitive and confidential information.
- Maintained strict confidentiality in all situations.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Brainstormed and implemented new business processes to manage high-volume workloads and effective distribution of duties/responsibilities.
Family Based Safety Services Specialist
Texas Department of Family and Protective Services
San Antonio , TX
2013.04 - 2014.05
- Conducted intake face-to-face interviews and completed risk assessments to understand client needs and identify areas of concern.
- Administered case management for families to mitigate the reoccurrence of abuse and/or neglect.
- Monitored client progress of treatment and documented all relevant updates.
- Liaised with community organizations and provided resource and treatment referrals.
- Offered family crisis intervention to manage conflict and identify peaceful resolutions.
Public Health and Prevention Specialist
Texas Health and Human Services Commission
San Antonio , TX
2007.10 - 2013.04
- Answered average of 50 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing information.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Appointed to special projects to review and evaluate business processes to improve call center leadership, boost employee morale, and identify areas for improvement for employee retention.
- Served as a mentor to provide guidance, training, and effective and positive feedback to newly hired and tenured staff.
- Promoted to Team leader of newly developed Training and Development Team to provide specialized guidance, mentoring and training for all new hires.
- Maintained accurate and detailed employee records to document their progress for the use of performance evaluations.
Education
Bachelor of Arts - Business Management
Our Lady of The Lake University
San Antonio, Texas 2009.08 - 2011.12
Associate of Science -
Northwest Vista College
San Antonio, TX 2004.01 - 2005.12
Skills
Office Systems Management
undefinedSoftware
G-Suite: Google Docs, Sheets, Gmail, Drive, etc.
Adobe: Acrobat, Photoshop, Premiere, Rush
Timeline
Office Manager / Executive Assistant / Board Member Liaison
Yes! Our Kids Can, Inc. (Closed Due To COVID-19)
2019.09 - 2020.06
Supervisor
Texas Health and Human Services Commission
2016.12 - 2018.11
Provider Investigator
Texas Department of Family and Protective Services
2014.05 - 2016.12
Family Based Safety Services Specialist
Texas Department of Family and Protective Services
2013.04 - 2014.05
Bachelor of Arts - Business Management
Our Lady of The Lake University
2009.08 - 2011.12
Public Health and Prevention Specialist
Texas Health and Human Services Commission
2007.10 - 2013.04
Associate of Science -
Northwest Vista College
2004.01 - 2005.12
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