Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Diana Kramer

Copperas Cove,TX

Summary

Highly motivated and hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Bilingual Case Manager - Immigration Specialist

Child and Family Service
'Ewa Beach, HI
01.2023 - 01.2024
  • Provided direct case management services to clients, including needs assessment, goal setting, service planning, monitoring progress, and referrals.
  • Collaborated with other resettlement agencies to coordinate services for clients across multiple jurisdictions.
  • Compiled statistical data related to program outcomes and provided reports to supervisors.
  • Educated clients about their rights under U.S law regarding employment opportunities, housing options, healthcare access.

Tactical Base Manager

ESCO. Eurpac Service Division.
Wahiawa, HI
09.2020 - 08.2023
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Analyzed business performance data and forecasted business results for upper management.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Recruited and hired qualified candidates to fill open positions.

Server

Buffalo Wild Wings
Watertown, NY
05.2017 - 08.2019
  • Provided excellent customer service to ensure satisfaction.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Accurately recorded orders on cash register and point-of-sale system.

Education

Associate of Applied Science -

Central Carolina Technical College
Sumter, SC
05-2016

Skills

  • Proficient in Microsoft Office
  • Fair Housing Regulations
  • Business etiquette
  • Federal Lending Regulations
  • FHA and VA Guidelines
  • Document analysis

Certification

  • MLO License. NMLS ID # 2582280
  • CPR and First Aid Certified

Languages

Russian
Native/ Bilingual
Ukrainian
Native/ Bilingual

Timeline

Bilingual Case Manager - Immigration Specialist

Child and Family Service
01.2023 - 01.2024

Tactical Base Manager

ESCO. Eurpac Service Division.
09.2020 - 08.2023

Server

Buffalo Wild Wings
05.2017 - 08.2019

Associate of Applied Science -

Central Carolina Technical College

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Diana Kramer