Diana Kramer
Copperas Cove,TX
Summary
Highly motivated and hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bilingual Case Manager - Immigration Specialist
Child and Family Service
'Ewa Beach, HI
01.2023 - 01.2024
- Provided direct case management services to clients, including needs assessment, goal setting, service planning, monitoring progress, and referrals.
- Collaborated with other resettlement agencies to coordinate services for clients across multiple jurisdictions.
- Compiled statistical data related to program outcomes and provided reports to supervisors.
- Educated clients about their rights under U.S law regarding employment opportunities, housing options, healthcare access.
Tactical Base Manager
ESCO. Eurpac Service Division.
Wahiawa, HI
09.2020 - 08.2023
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Analyzed business performance data and forecasted business results for upper management.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Recruited and hired qualified candidates to fill open positions.
Server
Buffalo Wild Wings
Watertown, NY
05.2017 - 08.2019
- Provided excellent customer service to ensure satisfaction.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Accurately recorded orders on cash register and point-of-sale system.
Education
Associate of Applied Science -
Central Carolina Technical College
Sumter, SC05-2016
Skills
- Proficient in Microsoft Office
- Fair Housing Regulations
- Business etiquette
- Federal Lending Regulations
- FHA and VA Guidelines
- Document analysis
Certification
- MLO License. NMLS ID # 2582280
- CPR and First Aid Certified
Languages
Russian
Native/ Bilingual
Ukrainian
Native/ Bilingual
Timeline
Bilingual Case Manager - Immigration Specialist
Child and Family Service
01.2023 - 01.2024
Tactical Base Manager
ESCO. Eurpac Service Division.
09.2020 - 08.2023
Server
Buffalo Wild Wings
05.2017 - 08.2019
Associate of Applied Science -
Central Carolina Technical College
- MLO License. NMLS ID # 2582280
- CPR and First Aid Certified
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