Microsoft Office
Valencia D. López
Aurora,CO
Summary
Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
4
4
Certifications
1
1
Language
Work History
Bilingual Human Trafficking Case Manager
Colorado, Victim Assistance, COVA
Denver, CO
07.2021 - Current
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Collaborated with interdisciplinary team to determine timely delivery of services.
- Liaised with social worker to expedite financial assistance not covered by insurance.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Utilized trauma-informed approach to promote healing and empowerment for clients.
- Developed and implemented safety plans for clients at risk of harm to provide protection.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Assessed community needs and identified resources for social and community service programs.
- Conducted community workshops to promote different programs and educate public on available services.
- Participated in community events to promote services and engage with public.
- Monitored program performance and outcomes for successful delivery of services.
- Coordinated with community stakeholders for successful implementation of social and community service initiatives.
- Demonstrated creativity and resourcefulness through the development of innovative solutions
- Demonstrated leadership skills in managing projects from concept to completion
- Excellent communication skills, both verbal and written
- Skilled at working independently and collaboratively in a team environment
- Self-motivated, with a strong sense of personal responsibility
- Exercised leadership capabilities by successfully motivating and inspiring others
- Resolved problems, improved operations and provided exceptional service
- Proven ability to develop and implement creative solutions to complex problems
Emergency Service Responder/Supervisor
City and County of Denver, Denver
Denver, CO
08.2020 - 02.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained compliance with company policies, objectives, and communication goals.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Monitored workflow to improve employee time management and increase productivity.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Boosted team performance by developing customer service training materials and conducting service training.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Collected, arranged, and input information into database system.
- Observed packing operations to verify conformance to specifications.
- Monitored workflow to improve employee time management and increase productivity
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
Legal Assistant
Lichter Immigration
Denver, CO
08.2019 - 03.2020
- Scheduled appointments, court appearances, and depositions for busy law firm.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Completed electronic filings, initiated billing statements, and managed firm administrative matters.
- Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Prepared for court hearings by organizing and summarizing documents, preparing exhibits and reviewing evidence.
- Responded to client inquiries to provide accurate legal advice and offer assistance.
- Assisted attorneys with reviewing and organizing witness reports.
- Communicated pertinent information to clients via phone, email, and mail.
- Researched statutes, decisions, legal articles, and codes.
- Revised and finalized letters, briefs, and memos.
Clinical Research Coordinator
Children’s Hospital Colorado
Aurora, CO
09.2013 - 06.2019
- Followed informed consent processes and maintained records.
- Gathered, processed, and shipped lab specimens.
- Maintained compliance with protocols covering patient care and clinical trial operations.
- Worked with principal investigator and sponsors to facilitate daily trial activities and comply with research protocols.
- Participated in initiation visits and investigator meetings, implementing trials in accordance with study timelines and budgets.
- Collected data and followed research protocols, operations manuals, and case report form requirements.
- Screened patient records, databases, and physician referrals to identify prospective candidates for research studies.
- Monitored patient safety throughout clinical trials and reported any adverse events.
- Coordinated and monitored clinical trial activities to support timely and accurate completion of studies.
- Maintained accurate and up-to-date case report forms and source documents for traceability.
- Delivered services to customer locations within specific timeframes
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Gained strong leadership skills by managing projects from start to finish
Education
Master of Arts - Latin American Studies
San Diego State University
San Diego, CA 09.1996 - 05.1998
Bachelor of Arts - Political Science
University of Maryland At College Park
College Park, MD 09.1992 - 05.1994
Associate of Arts - Political Science
College of Southern Idaho
Twin Falls, ID 09.1990 - 05.1992
Skills
Case management
Software
Certification
Medical Interpreter
Timeline
Bilingual Human Trafficking Case Manager
Colorado, Victim Assistance, COVA
07.2021 - Current
Emergency Service Responder/Supervisor
City and County of Denver, Denver
08.2020 - 02.2023
Legal Assistant
Lichter Immigration
08.2019 - 03.2020
Clinical Research Coordinator
Children’s Hospital Colorado
09.2013 - 06.2019
Master of Arts - Latin American Studies
San Diego State University
09.1996 - 05.1998
Bachelor of Arts - Political Science
University of Maryland At College Park
09.1992 - 05.1994
Associate of Arts - Political Science
College of Southern Idaho
09.1990 - 05.1992
Medical Interpreter
Address Confidentiality Program
Colorado Mandatory Reporting Certificate
Trauma Informed Certificate
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