Microsoft Office
Valencia D. López
Aurora,CO
Summary
Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
4
4
Certifications
1
1
Language
Work History
Bilingual Human Trafficking Case Manager
Colorado, Victim Assistance, COVA
Denver, CO
07.2021 - Current
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Collaborated with interdisciplinary team to determine timely delivery of services.
- Liaised with social worker to expedite financial assistance not covered by insurance.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Utilized trauma-informed approach to promote healing and empowerment for clients.
- Developed and implemented safety plans for clients at risk of harm to provide protection.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Assessed community needs and identified resources for social and community service programs.
- Conducted community workshops to promote different programs and educate public on available services.
- Participated in community events to promote services and engage with public.
- Monitored program performance and outcomes for successful delivery of services.
- Coordinated with community stakeholders for successful implementation of social and community service initiatives.
- Demonstrated creativity and resourcefulness through the development of innovative solutions
- Demonstrated leadership skills in managing projects from concept to completion
- Excellent communication skills, both verbal and written
- Skilled at working independently and collaboratively in a team environment
- Self-motivated, with a strong sense of personal responsibility
- Exercised leadership capabilities by successfully motivating and inspiring others
- Resolved problems, improved operations and provided exceptional service
- Proven ability to develop and implement creative solutions to complex problems
Emergency Service Responder/Supervisor
City and County of Denver, Denver
Denver, CO
08.2020 - 02.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained compliance with company policies, objectives, and communication goals.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Monitored workflow to improve employee time management and increase productivity.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Boosted team performance by developing customer service training materials and conducting service training.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Collected, arranged, and input information into database system.
- Observed packing operations to verify conformance to specifications.
- Monitored workflow to improve employee time management and increase productivity
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
Legal Assistant
Lichter Immigration
Denver, CO
08.2019 - 03.2020
- Scheduled appointments, court appearances, and depositions for busy law firm.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Completed electronic filings, initiated billing statements, and managed firm administrative matters.
- Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Prepared for court hearings by organizing and summarizing documents, preparing exhibits and reviewing evidence.
- Responded to client inquiries to provide accurate legal advice and offer assistance.
- Assisted attorneys with reviewing and organizing witness reports.
- Communicated pertinent information to clients via phone, email, and mail.
- Researched statutes, decisions, legal articles, and codes.
- Revised and finalized letters, briefs, and memos.
Clinical Research Coordinator
Children’s Hospital Colorado
Aurora, CO
09.2013 - 06.2019
- Followed informed consent processes and maintained records.
- Gathered, processed, and shipped lab specimens.
- Maintained compliance with protocols covering patient care and clinical trial operations.
- Worked with principal investigator and sponsors to facilitate daily trial activities and comply with research protocols.
- Participated in initiation visits and investigator meetings, implementing trials in accordance with study timelines and budgets.
- Collected data and followed research protocols, operations manuals, and case report form requirements.
- Screened patient records, databases, and physician referrals to identify prospective candidates for research studies.
- Monitored patient safety throughout clinical trials and reported any adverse events.
- Coordinated and monitored clinical trial activities to support timely and accurate completion of studies.
- Maintained accurate and up-to-date case report forms and source documents for traceability.
- Delivered services to customer locations within specific timeframes
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Gained strong leadership skills by managing projects from start to finish
Education
Master of Arts - Latin American Studies
San Diego State University
San Diego, CA 09.1996 - 05.1998
Bachelor of Arts - Political Science
University of Maryland At College Park
College Park, MD 09.1992 - 05.1994
Associate of Arts - Political Science
College of Southern Idaho
Twin Falls, ID 09.1990 - 05.1992
Skills
Case management
Medical Records Management
Shared governance
Documentation proficiency
EMR / EHR
Progress evaluations
Staff Management
Chronic disease management
Recruitment
Staff education and training
Interdisciplinary collaboration
Needs assessment
Written and verbal communication
Proficient in Microsoft Office
Conference Planning
Software
Certification
Medical Interpreter
Timeline
Bilingual Human Trafficking Case Manager
Colorado, Victim Assistance, COVA
07.2021 - Current
Emergency Service Responder/Supervisor
City and County of Denver, Denver
08.2020 - 02.2023
Legal Assistant
Lichter Immigration
08.2019 - 03.2020
Clinical Research Coordinator
Children’s Hospital Colorado
09.2013 - 06.2019
Master of Arts - Latin American Studies
San Diego State University
09.1996 - 05.1998
Bachelor of Arts - Political Science
University of Maryland At College Park
09.1992 - 05.1994
Associate of Arts - Political Science
College of Southern Idaho
09.1990 - 05.1992