Overview
Work History
Education
Skills
Languages
Timeline
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Diana Krauszowski

Algonquin

Overview

7
7
years of professional experience

Work History

Reservations Sales & Services Representative

United Airlines
04.2024 - 07.2024
  • Communicated information to customers regarding fares, rates, schedules, routings, travel documents, flight arrival and departure times or related services,
  • Ticket sales,
  • Educated customers about billing, payment processing and support policies and procedures,
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services,
  • Notified customers of flight irregularities and changes in schedules,
  • Maintained high customer satisfaction standards to meet or exceed targets,
  • Positively engaged with customers and maintained professional appearance as company representative,
  • Responded to customer requests for products, services, and company information.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Passenger Service Agent

Worldwide Flight Services
03.2024 - 06.2024
  • Turnaround Coordinator,
  • Operations agents.

Passenger Service Agent

DNATA
08.2023 - 03.2024
  • Turnaround Coordinator,
  • Operations agents.

Passenger Service Agent

Menzies Aviation
03.2023 - 08.2023
  • Check in passengers and their luggage at the ticket counter and gates.,
  • Verification of documents for international flights,
  • Ensure correct boarding passes are provided to each passenger for the assigned flight,
  • Make announcements at the gate,
  • Provide information to passengers/customers as requested,
  • Turnaround Coordinator,
  • Performing other duties as assigned.

Air Import Agent

Staff Management Solutions, LLC
03.2017 - 08.2020
  • Direct customer service for companies that tender at UAL,
  • Performed day to day operational engagement with customers,
  • Collect payments from customers for freight prior to release,
  • Check customs clearance for customers,
  • Data entry, sourcing documents, word processing information though United Airlines UC360 System.

Education

Master Degree - Environmental Protection

Bialystok University of Technology
Poland
06-2015

Engineer Degree - Agriculture and Forestry Engineering - Specialization of Food Engineering

Bialystok University of Technology
Poland
02-2014

Skills

  • Reliable working independently as well as in a team
  • Learn new skills rapidly
  • Excellent Time Management

Languages

Polish
Advanced (C1)

Timeline

Reservations Sales & Services Representative

United Airlines
04.2024 - 07.2024

Passenger Service Agent

Worldwide Flight Services
03.2024 - 06.2024

Passenger Service Agent

DNATA
08.2023 - 03.2024

Passenger Service Agent

Menzies Aviation
03.2023 - 08.2023

Air Import Agent

Staff Management Solutions, LLC
03.2017 - 08.2020

Master Degree - Environmental Protection

Bialystok University of Technology

Engineer Degree - Agriculture and Forestry Engineering - Specialization of Food Engineering

Bialystok University of Technology

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Diana Krauszowski