Kayla Comeaux
Humble,TX
Summary
Experienced Services Representative with a strong background in customer service and problem resolution. Possess proven skills in communication, multitasking, and relationship building that contribute to providing superior service experiences for customers. Previous roles have emphasized consistent improvement of customer satisfaction rates and enhancement of team efficiency.
Overview
13
13
years of professional experience
Work History
Reservations Sales and Services Representative
United Airlines
Houston, TX
12.2024 - Current
- Identified potential sales opportunities through conversations with customers.
- Resolved customer complaints promptly while maintaining a professional attitude.
- Escalated complex issues to higher levels of management when necessary.
- Maintained confidentiality of sensitive information shared by customers during interactions.
- Developed relationships with existing customers by providing excellent customer service.
- Answered customer inquiries and provided accurate information regarding services.
- Promoted high customer satisfaction by resolving problems with knowledgeable, friendly service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Paraprofessional Substitute
Humble ISD
Humble, TX
08.2023 - Current
- Prepared classroom materials and educational resources for daily lessons.
- Organized student records including attendance records, test results, grades, disciplinary reports.
- Provided one-on-one assistance to students requiring extra help in classwork or homework assignments.
- Applied positive reinforcement to redirect negative behaviors.
- Responded quickly to emergency situations using problem solving skills and proper safety protocols.
- Assisted struggling students with classroom assignments with one-on-one tutoring.
- Contributed to a safe and inclusive learning environment for all students.
Sales Support Associate
Iscential Inc
Jersey Village, TX
07.2019 - 07.2023
- Managed quoting process for potential property and casualty clients.
- Managed quotation binding and supervised daily financial payment processing for 5–7 clients.
- Maintained accurate data records for applications, quotes, and new business submissions.
- Worked closely with executives and staff to enhance client satisfaction levels.
Renewal Coordinator
Camillo Properties
Houston, TX
08.2021 - 03.2022
- Handled a range of 150-185 renewal processes on a monthly basis.
- Ensured collection of crucial documents by engaging with residents via phone.
- Maintained and updated company records with renewal data promptly.
- Addressed client inquiries with professionalism during inbound call interactions.
- Addressed concerns efficiently to ensure satisfaction for customers and companies.
Behavior Itinerant
Humble ISD
Humble, TX
08.2012 - 07.2019
- Designed and executed targeted interventions to enhance student behavior management.
- Conducted tailored interventions to address behavioral needs through personalized strategies.
- Performed accurate data collection to support analytics requested by district coordinators.
- Collaborated with the district special education team to develop intervention tactics.
Education
High School Diploma -
Humble High School
Humble, TXSkills
- Up-selling strategies
- Microsoft proficiency
- Attention to detail
- Listening skills
- Client relationships
- account management
- Risk assessment
- team leadership
Accomplishments
- 2018-2019 Paraprofessional of the Year.
- Pioneer for District Elementary Behavior Itinerant
- 2020 Iscential Inc. Sales Support Award Nominee
- 2023 MVP Staff Award Winner
Timeline
Reservations Sales and Services Representative
United Airlines
12.2024 - Current
Paraprofessional Substitute
Humble ISD
08.2023 - Current
Renewal Coordinator
Camillo Properties
08.2021 - 03.2022
Sales Support Associate
Iscential Inc
07.2019 - 07.2023
Behavior Itinerant
Humble ISD
08.2012 - 07.2019
High School Diploma -
Humble High School
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